Find hotels near Old Custom House, Monterey from AED 321

"Room was nice and clean, location super convenient to everything."

"Everything was great. The location, staff, room, cleanliness, every aspect of the hotel was a positive experience."

"During our stay there was ongoing construction, and we were woken up as early as 6 a.m. by loud banging noises. On top of that, both the pool and hot tub were out of order, which was very disappointing. The room itself did not feel clean. The floors felt dirty, and the bedding had stains, hair, and crumbs on it, making it seem like the sheets hadn’t been properly washed or changed. The front desk staff was also not friendly or helpful at all. I called down to request housekeeping bring us some coffee and extra towels, and the front desk attendant told me I had to come down to the office to get the coffee myself and take towels from a hallway cabinet. She said if the cabinet was empty, I would have to wait until 10 a.m. when housekeeping refilled it. I’ve never stayed at a motel or hotel where basic items like coffee and towels were completely self-serve. When I asked if housekeeping could bring them up, she said they could bring the towels, but housekeeping never showed up. Between the construction noise, unavailable amenities, lack of cleanliness, and poor customer service, the experience was very frustrating and disappointing"

"It was good, staff was chill and helpful. Would go again👍"

"Overall an amazing hotel! Staff were great, room was spacious and extremely clean! We loved every second of our stay here. Will be back very soon! "

"So lovely here Will be back for sure"

"I had a very disappointing stay and would not recommend this property. The room had multiple cleanliness and maintenance issues that made it uncomfortable and concerning. There was visible mold in the room, including on fixtures, and the hair dryer was filled with dust. Dust buildup was noticeable throughout the space. The room also had a strong odor that smelled like a mix of mildew and bleach, which made it unpleasant to stay in. The headboard had what appeared to be a handprint on it, which raised serious concerns about cleanliness. The toilet seat was peeling and clearly in need of replacement. Additionally, the listing mentioned a fan, but there was no fan in the room at all. To make matters worse, there was loud construction happening in the lobby during my stay, which was disruptive. I attempted to contact staff both via email and through Expedia chat multiple times over my 3-night stay and never received a response. Overall, the lack of cleanliness, missing amenities, and complete lack of communication from staff made this a frustrating experience. I would strongly suggest improvements before others consider booking."

"Shower so nasty I skipped a shower altogether. There were strands of long brown hair on the sheets. Sore back from the bed. "

"Great staff, clean large room, quiet area, easily walkable to many interesting attractions"