There were so many things wrong with this hotel, It does not even come close to a 4 star rating, more like a badly run two star. Below are just a few of the things we noted:
The manager kept his paperwork and admin on a table in the restaurant, it looked like a pile of trash, while he walked around in dirty t-shirt, shorts and flip flops, starring at guests.
The staff (excluding the restaurant personnel) wore private clothes such as t-shirt, shorts and tank tops.
The breakfast bread was served completely frozen.
The manager came with stale breakfast in plastic bags from local super market.
Rotten fruit in the buffe
Dirty milk can without lid, also it was not kept cool so it became disgusting after awhile.
The breakfast plates and accessories were dirty.
Broken chairs in the outdoor serving, and only 4 cushions available.
We were given the wrong room on arrival.
Broken items in the bathroom (toilet roll holder)
Irregular cleaning of our room, on one occasion it was forgotten.
Dirty balcony that was not cleaned during our stay.
Tiny waste baskets - we had to put our trash on the floor.
The white furniture looked stained and dirty.
Staff was smoking in an area where guests have to pass to get to their rooms.
Upon our early morning check out, a staff member was laying on a sofa in the reception playing mobile games, he ignored us and kept laying in the sofa while shouting for another person.