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"In a phone call from someone from the hotel ( turns out they were from the Crescent hotel, owned by by same company,) I specifically asked about breakfast time as we had to be at Assembly rooms at 8 am. I was assured breakfast started at 7.30, even on a Saturday. On arrival I found this was not the case. The person on reception assured us that it would be be sorted with either the chef coming in early or us being walked round to other hotel. Saturday morning staff knew nothing about this but did take us to other hotel. The lift was an act of faith; we only used it going up, despite mobility issues , and twice had to get a member of staff to get the lift as the door did not always close properly. Meal in the bar was excellent…but was the restaurant ever open for anything other than breakfast? We also had to ask for more toilet roll; even budget hotels leave you a spare!"

"Good venue"

"Absolutely lovely stay at the hotel. The entrance is so grand and picture worthy!!! Rooms are comfortable, and the breakfast was scrumptious."

"Clean tidy and modern. "

"Clean comfy room, will stay here again"

"From check in to check out.I had a lovely stay. The hotel is really nice.I had an amazing sleep while there. The beds are very comfy. The breakfast on offer was really good, with cooked available. It was nice having a proper coffee maker at breakfast, so able to choose what you like.I would definitely stay again if in the area"

"Lovely room "

"Lovely breakfast comfortable bed but room easily gets hot when the sun shines in .Needs air con in all rooms .We stayed in the past & it was hot then"

"The gym and pool were good but busy. It's a walk out of town, maybe 20 mins walk to the train station. Very nice staff, bar staff were particularly friendly and welcoming. Had a minor cleanliness issue with my room. They didn't correct it and didn't offer any recompense for it. Not my hair on the chair!"