مُتحقَّق منه
6/10 مقبول
Jarvis S.
15 يونيو 2022
عناصر نالت الإعجاب: النظافة ودقة إعلان المنشأة الفندقية
عناصر لم تنل الإعجاب: جهة التواصل مع المنشأة
New Neighborhood
Having rented from VRBO on several occasions, I expect for certain information to be corresponded to me prior to my arrival at a property and most importantly the access code to the property. Since the property is in a developing neighborhood, there was no cellular service inside the neighborhood until we were able to eventually gain access to the property and connect to the Wi-Fi! This neighborhood is in desperate need of a cell tower! The property itself was beautiful, as I stated before it is apparent that it is new and it was nicely cleaned. Housekeeping has definitely delivered on their services! We encountered a problem with the pool heating services. We paid for the service under the impression that we were paying for spa heating. We were utterly surprised to discover that heating included the spa and the pool. With temperatures in Orlando reaching upwards of 100 degrees daily, we did not need the entire pool heated. In temperatures such as that a pool should be cool and refreshing. Aware that we would probably not receive a refund, all we asked is that the heater be turned off. During our entire stay we were told that they were looking into it and that a request had been submitted. The pool is a major factor in our vacations, this completely made what should have been an excellent trip an underwhelming trip simply because the property owner did not feel the need to fulfill a simple request. It is unfortunate that this simple request was not handled but ironically the property owner did not hesitate to seek extra funds from us by offering a discounted extra night stay!
Jarvis S.
أقام 4 ليالٍ في شهر يونيو عام 2022