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Westgate Palace

2.0 star property

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Located close to CoCo Key Water Resort and Universal’s Volcano Bay, Westgate Palace provides an airport shuttle, a gym, and a restaurant. Stay connected with WiFi in public areas (surcharge).

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Restaurant
  • Gym

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About this property

Westgate Palace

  • Hotel near CoCo Key Water Resort
  • Close to Universal’s Volcano Bay and The Orlando Eye, Westgate Palace provides an airport shuttle, a gym, and a restaurant. Stay connected with WiFi in public areas (surcharge).
  • Other perks include:
    • An outdoor pool
    • A front-desk safe, concierge services, and an elevator

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Policies

Special check-in instructions

Information provided by the property may be translated using automated translation tools

Children and extra beds

Children are welcome

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Frequently asked questions

Does Westgate Palace have a pool?

Yes, this property has an outdoor pool.

Where is Westgate Palace located?

Located in International Drive District, this hotel is within a 15-minute walk of Pirate's Dinner Adventure and CoCo Key Water Resort. Universal Orlando Resort and Orlando International Premium Outlets are also within 2 mi (3 km).

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Reviews

Reviews

8.4

Very Good

9.8

Cleanliness

9.0

Amenities

8.6

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 18 out of 29 reviews
Rating 8 - Good. 4 out of 29 reviews
Rating 6 - Okay. 4 out of 29 reviews
Rating 4 - Poor. 0 out of 29 reviews
Rating 2 - Terrible. 3 out of 29 reviews

Reviews

Verified

10/10 Excellent

Coralie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Are vacation was great and the staff was wonderfull what every we ask for they were right on time
Stayed 3 nights in Mar 2026
Verified

8/10 Good

Uricka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were spotless. Its very up to date and beautiful inside. Close to everything. Only flaw is when its late there is no parking and you have to find parking in overflow and walk or catch a van back to the room.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Edtrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay again
Stayed 5 nights in Dec 2025
Verified

2/10 Terrible

Jackie

Liked: Cleanliness, property conditions & facilities
Be prepared for a additional $106 dollars when u arrive and breakfast is not free
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

alfred

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, excellent service.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The pool was truly heated and the staff was amicable
Stayed 7 nights in Dec 2025
Verified

8/10 Good

sierra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice. I just didn’t like that I was unaware of extra fees when I arrived. I paid in full ahead of time.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Ray

Yes
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Samuel

Liked: Cleanliness, amenities, property conditions & facilities
The room was great and the space was amazing. It was so close to Universal - just perfect for a family with a teenager who needs her own space.
Stayed 3 nights in Nov 2025
Verified

2/10 Terrible

Matthew

The room was nice but the staff didn't know what they were doing the whole time and we asked for more linens. They didn't deliver the linens so we won't be going back there
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Shams Raza

Liked: Cleanliness, amenities, property conditions & facilities
Very good
Stayed 10 nights in Dec 2025
Verified

10/10 Excellent

Chantal

Liked: Cleanliness, staff & service, amenities
Yes
Stayed 2 nights in Jan 2026
Verified

6/10 Okay

David

Disliked: Staff & service
It mentioned heated pool that was a joke. Roaches in the room found on 2 separate occasions. Countertop edges are so sharp 3 people sl8ce there fingers open.
Stayed 4 nights in Dec 2025
Verified

6/10 Okay

Timo

Liked: Cleanliness, staff & service
Disliked: Amenities
Room lacked some basic stuff (e.g. no clothes hangars and nor garbage can in kitchen). Also had to pay an additional resort fee that was not advertised anywhere.
Stayed 2 nights in Nov 2025
Verified

2/10 Terrible

Greg

Disliked: Staff & service
There was no stay. After driving 7 hours, and arriving in Orlando at 8:00 pm, I see an email after I try to check in. Apparently “the property cannot honor the reservation” I made and paid for. I was driving all day so didn’t see the email from 4:30 that day. The property check in desk was not helpful. I booked via hotels.com, and they told me I’d have to deal with hotels.com, their reservation systems aren’t compatible. But hotels.com said the property couldn’t honor my reservation, and canceled it while I was on my way there from another state. Hotels.com didn’t cancel the reservation. I asked the staff at the hotel if I could make a complaint, they told me I’d have to do that with hotels.com. Hotels.com refunded me, and “tried” to get me a room in the area, and couldn’t. So I had to find one myself, which was a substandard room in Sanford, almost an hour east, with my wife, sister in law, and daughter. I’ve never experienced problems with reservations though hotels.com in the past, whether in New York City or North Carolina. And I’ve used the site for years. But the people at Westgate Palace couldn’t have cared less, they continued checking in people whose reservations weren’t canceled under them, while I had to scramble and have a less pleasant trip. I’m extremely disappointed and upset. I’ll never consider Westgate for any reason.
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hidden resort fees
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

JORGE

Liked: Cleanliness, amenities, property conditions & facilities
Juan at the front desk was awesome!
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Alain

Liked: Cleanliness, amenities, property conditions & facilities
Limpio y muy cómodo para familia
Stayed 3 nights in Feb 2026
Verified

8/10 Good

Kelsey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought the property and room was nice, clean and reasonably price. It was a little frustrating to be hit with a $100 resort fee upon check-in when that is not advertised in the booking information. When asked what the resort fee covers we were told WiFi, pool, parking, gym and other amenities. I feel like those are all things that would be included with a standard hotel stay. Also the WiFi was not password protected, so anyone can access it…
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Marta Helena Oliveira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tudo maravilhoso !!
Stayed 17 nights in Aug 2025
Verified

10/10 Excellent

Dominique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Lianet

Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Diamelis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Quincy

Stayed 2 nights in Mar 2026
Verified

6/10 Okay

Lee

Stayed 6 nights in Feb 2026