Chalets in Osceola County

"We had a multi-night stay in Cadillac. Hotel rooms are dated; but they’re currently working on a remodel. The pool room is definitely in need of a renovation- the hand rail on the right side of entering the pool isn’t even attached to the cement anymore. Our shower was not only unclean, but after cleaning it we found out it didn’t drain so they said they would move us to another room with a working shower. We had a lot of stuff and had to move it ourselves and we didn’t get an upgrade or discount or anything for our troubles with that situation. We moved 2 doors down and within a few hours new people were moved into the room - without them fixing the shower. There were so many kids without supervision (lots of running up and down hallways and yelling) that we couldn’t sleep well and the kids were so unruly in the pool room we couldn’t enjoy that either. The breakfast is hot, but leaves a lot to be desired when it comes to taste. However, the staff is wonderful. Ameara was very welcoming and accommodating and offered to take pictures of our group and was just a lovely individual who is doing her best. She made our stay as good as it could be. "

"Clean and friendly "

"Room was clean. Breakfast was disappointing. Front desk staff was helpful."

"Bad"

"We left something very valuable in the room and didn't realize it. We got a call from the hotel shortly after we left letting us know that we left it. Fantastic service in making sure we got our valuables back and we are very grateful!"

"Breakfast could have been more varied. Same thing everyday if you stayed longer than the weekend."

"Great location next to Meijer. Lots of food nearby. Clean location. Great breakfast setup. "

"I was pleased with the staff that is great. I liked the breakfast and the room. My only complaint, which I think is a serious complaint, is that the parking lot in spots was polished ice and extremely slippery. Now after the bad weather of the previous week and the warmth of today’s weather, I somewhat understand. But when I got out of my car, I could barely stand. "

"Staff friendly. Missing fresh fruit at breakfast."