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"It was great, room was nice. People are nice. I got stuck on the carpark opposite from the snowstorm, the guys/girls at the reception came and tried to help me unstuck the car. There are only 2 washing machine/laundry though, so if you forgot to take the laundry out, they normally put out a card on the machine to tell you get it from the reception."

"Overall great."

"The staff and amenities were awesome. I booked it mainly for the onsen and it did not disappoint. They also had free washers for laundry. You had to pay to dry the clothes but 20 minutes for ¥100 was very affordable. I would definitely stay here again. "

"Everything"

"Great time."

"Nice room, clean, great staff, excellent breakfast"

"Awesome!"

"Fabulous onsen "

"This is a really nice place. The building itself is architecturally wonderful.n As soon as you walk in there a calm vibe and the staff are really helpful and so nice. And that calmness permeates into their rooms. The room was clean, nice bed and the shower tub was a decent size. I highly recommend this place if you're in Otaru."