Castles in Osona

"I had a very disappointing stay at Ibis Ripollet Barcelona. From the moment we arrived, the staff were unhelpful and showed no interest in welcoming guests. There was no guidance at all – nobody explained where our room was, how to get there, or gave any basic information about the hotel. We were not informed about breakfast times, pricing, or any facilities. It felt like the staff simply didn’t care. No smiles, no communication, nothing. On top of that, I was asked to provide my card details “in case I damage something so IBIS can debit me.” Excuse me – what? I’ve stayed in many hotels and never experienced anything like that being explained in such a blunt and unprofessional way. To make things worse, there was no WiFi during our stay due to a Vodafone issue, but again, no one properly explained the situation or offered any solution. The outside area of the hotel is also quite dirty and feels messy, which doesn’t create a good first impression. Overall, very poor customer service and a complete lack of basic hospitality. I wouldn’t recommend staying here."

"Tres bien"

"Nice breakfast. Spacious rooms. Location in Barcelona suburb but transport doable with the nearest train station closed currently."

"Nice staff "

"Spotless room, amazing soundproofing windows, staff really friendly. Great little area in reception to make coffee for 1 euro and a fridge with water/soft drinks/snacks all at an actual reasonable price. Would recommend and return"

"Good breakfast "

"I enjoyed the restaurant and spa that the hotel had to offer"

"The hotel was amazing from start to finish. When we arrived at the airport the hotel sent a curtesy minibus to pick us up . We'd already booked in online so when we arrived we were in our room within minutes. The room was very clean and comfortable and the air con was great . The spa area and the outdoor swimming pool were very well maintained and enjoyable to use . We had breakfast a couple of times during our stay and that kept us full until mid afternoon, the menu for the evening meal was a little limited so we only ate there a couple of times . The bus to Girona stops right outside the hotel but doesn't take cards only cash . The staff were superb throughout our stay ."

"Nice and clean place. They offer a breakfast, but we opt out as we were on the go by that time."