"So many things about this property are wonderful. The staff at the restaurant and pool are fantastic. The grounds are lovely. The pool is amazing.
Breakfast is weird, small selection, same every day, and nothing was the right temperature (meat, fruit, etc all warm like it sat out, scrambled eggs always empty or alternatively cold)
The rooms are lovely and characteristic of a masseria. Unfortunately, they are incredibly warm and humid — they do have air conditioners but they are insufficient for the spaces. We were warm, muggy, sweaty, the whole time. I would dread staying there at the height of summer. Shower water pressure was nonexistent, and temperature was very inconsistent — sometimes very cold, then instantly hot, then cold again.
Where the stay fell apart for us: the hotel would not honor our expedia vil €30 spa credit, and tried every excuse under the sun as to why it didn’t apply. They also charge 2 euro per water in the hotel room fridge. Supposedly the price is located in a booklet that includes all of the other advertisements for the masseria (restaurant, spa services, etc) but the mini fridge is otherwise empty. It is the only hotel in italy we stayed in where an empty mini fridge with only water in it charged for the water.
The charge would have been fine if it was clearly posted, and if they hadn’t refused to honor the expedia booking credit.
The shuttle to otranto never ran, and cabs are 25 euro each way. They suggested i drunk drive to dinner elsewher…"