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"Our stay at the Shibuya Excel Hotel Tokyo was excellent from start to finish. The staff were welcoming, polite, and very helpful—they even refrigerated my medicine and ice packs for our return trip, which I really appreciated. They also delivered extra pillows to our room quickly with a smile. The room was spotless with a perfect view right over Shibuya Crossing—an unforgettable sight at such a reasonable price. The size of the room (and the bed!) was just right for two adults, and we were very comfortable. The private bath was clean, stocked with earth-friendly products, and featured a bidet toilet. The water pressure in the shower was incredible—it could do it all, anything from watering a houseplant to power-washing a driveway, at whatever temperature you like, all at the turn of a knob. Towels were thick and absorbent, and thoughtful touches included a full-length mirror, two comfy chairs with a coffee table, a desk, small TV, and a fridge with a built-in thermometer—perfect for anyone who needs to monitor medicine storage. Blackout curtains ensured a great night’s sleep, and the hotel itself is beautiful, with a nice restaurant and café inside. Right outside, there’s a great food market and a French pastry shop, and of course you’re right in the middle of everything Shibuya has to offer. There was even a free interactive ghost story attraction nearby—but I was too much of a scaredy cat to try it since one of the features was spooky sounds coming from all directions!"

"Beautiful place and location"

"Remains one of my favourite hotels in the world. Rooms are wonderful, great views, incredible location and a calm that is so needed in Tokyo."

"Excellent location & amenities "

"It was easy to check in and conveniently located. Clean, quiet and comfy. "

"It was very nice staff was friendly and very helpful "

"Cant pick any down sides from this hotel, clean and convenient, will stay again next visit, steongly recommended "

"Front desk staff was nice. I always stay at Washington when I stay in Japan. Airport bus stop is right in front of the hotel and convenience stores in the same building. Rooms are tiny but can handle it. "

"Awesome hotel. Close to everything and the staff was gret"