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"Very bad hotel"

"Lovely hotel in the perfect location. Hot water worked best in the morning (but I think that's all of Guatemala) Front desk staff was very nice and helpful. The courtyard was great for lounging the afternoon. "

"Problema con el agua caliente la primera noche pero lo solucionaron. En el cuarto se escucha todo lo del resto del hotel."

"Located within easy walking distance from several amazing restaurants and cafes and a 10 minute walk to the center of Antigua. A nice, quiet part of town east to relax in after a wonderful day exploring Antigua"

"The staff were very helpful and quick to get us checked in. The room was clean and spacious, and the hotel was an easy walk to anywhere you wanted to get to in Antigua. "

"Our family stay was wonderful at the hotel. Service at hotel was amazing very attentive and helpful. The room was on the smaller size but was very clean and accommodated us with 2 beds for 4 people as other hotels wanted us to get 2 separate rooms. The restaurant for breakfast at hotel was delicious (not the buffet one). Wish the pool was heated for the little ones but my son still got in, we also went in February so it’s a little chillier at nights.my son loved the playground and bubbles they were offering for kids activities. Place was also a 8 minute walk to main park. Would def stay here again."

"This property is beautiful day or night. I had better expectations of it and it fell short because the front desk staff wasn’t very serving or informative. When we got there granted it was two hours before check in they said they would contact me when a room was ready but it would be way before check in time of 3pm. From the two members I interacted with, no one mentioned if the hotel had a restaurant , bar etc no info unless I asked specifically. We walked around and didn’t get a message about the readiness until shortly before 3pm. The hotel also looked empty at the time. There is no gym on site, the bar is small if you call it that, the room gives you a refillable water bottle that you have to ask to be refilled they just won’t let you get two of them and we never made it into the restaurant because well no staff informed us there was one or what they even offered at the hotel. We ended up eating at other convent hotel restaurants nearby. Again, the hotel is pretty , the pool is small but warm and the location is fine. I would stay at a different place if I were to return. "

"The grounds of this hotel’s compound are absolutely phenomenal. The staff is available and ready for everything you might need before you know you need it. I would highly recommend booking a stay for multiple nights to enjoy the spa and the museum in between exploring the city of Antigua. Very pleased!"

"The view here doesn’t disappoint. This boutique hotel isn’t very big which is great because you never feel like you are fighting for access to pool chairs or lunch/dinner tables. It’s very private. We stayed in a top floor which did have a very open room meaning the toilet was in plain view as well as the shower. In that aspect we didn’t care for too much but everything else was great. The food and drinks were good and the dock was within a 3-4 minute walking distance if you wanted to take a boat to another town. The staff at the hotel is very polite and always eager to assist. They also have a private and shared car services in the event you wanted to travel to Antigua or elsewhere. There is a bar next door that does play music until about 1030-11pm most nights. I would stay here again. "