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"It was spotless and very nice, very strange "access" to the spa though"

"Love this hotel!! Need more food option or at least vending machines, because you’re not allowed to bring food from outside. But overall it is ⭐️⭐️⭐️⭐️⭐️ "

"Well located, friendly staff. Would stay again."

"Very nice hotel, we enjoyed staying there, the employees were courteous and attentive. Great location The food needs improvement for the price they charge. "

"Lovely hotel for our first few days in Guatemala, very comfortable rooms (hot water in shower takes a while to come through but this is normal) with a lovely breakfast on the terrace each morning overlooking a volcano and very friendly staff. Slightly further out than some hotels but still walkable to eg the main square. "

"We stayed in the triple bed room, which was very nice. There were only two of us (we booked late so it was the last available room) and we had plenty of space. The beds were each a different firmness which could be good for lucky sleepers. The bathroom was updated, the rooftop restaurant served excellent food. The staff at the entire hotel was very friendly. If I were to return to Guatemala, I would definitely stay at El Carmen again. Thank you!!"

"Absolutely stunning. The definition of an oasis. The hotel property is gorgeous, staff is very kind. I had an amazing stay and absolutely recommend "

"The room was clean with prívate bathroom with a good shower. Staff were friendly. Very convenient location near the Central Park. Great bar opposite hotel with live music and rooftop bar."

"The room was cozy, clean and had everything we needed it. Hotel is walking distance from many restaurants, shops and main attractions. There is a guardian 24/7 to open the gate, which adds an extra feeling of safety. Staff is very welcoming, I’ll definitely recommend staying in here! "