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"The staff were wonderful. Especially the staff near the elevators that help handicapped people like us. The hotel has an elevator system that is not handicap friendly as part of their efforts to keep the hotel room floors secure from non-hotel guests. I understand and appreciate keeping bad actors away from the rooms but not the confusion and distance people who can’t ride escalators face. The problem is that the elevators to the rooms (operable only with a room key) are on the second floor. To get from the ground floor to the second floor, there is a robust escalator which is great for everyone except those with mobility handicaps. There is a single small elevator tucked away in a long hallway and that is not easy to find when first finding it because the doors are covered in a nice Hawaiian style graphic. Since hotel check in is on the second floor, newly arriving guests have to find their own way around the escalators. After a couple of laps around the first floor shopping center, a hotel employee not only told us where the small elevator to the second elevator was, but he walked with us there. He helped a second time when we were seemingly stranded on the second floor looking for the small elevator down to the first floor. Another person helped a third time when the small elevator was out of order by taking us into an employee only area near the escalators and allowing us to use the elevators used by room maids. My thanks to the employees who rescued us. I wish had Names."

"Yes. I like to stay there "

"Friendly staff , nice amenities "

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"Great hotel "

"Staff is great, resort is a bit crowded for the pool with a hot tub. But the rest is fine"

"Well appointed rooms and very clean and tidy. Excellent breakfast. Good location right at Fisherman's Wharf. Views were limited, but the rooms were light and airy."

"Hotel was fine, staff very responsive and capable. Good value."

"Yes"