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"Having booked this hotel to celebrate our 25th wedding anniversary, the communication with the hotel was excellent. I made several requests, such as a particular room from the photos in the website to wine and rose petals left in the room on the day of our anniversary, all of which was accommodated. On checking in, and the majority of the time we had contact with reception, we were met by Omar. He is a credit to that hotel and couldn’t do enough to make our stay a special one. The room we requested was absolutely amazing and looked even better than the photos. It was spacious, clean and had wonderful facilities - in particular the hot tub. Breakfast was excellent with so many hot and cold options to list. I cannot speak highly enough about the staff and hotel and if we were in Venice again, we would only look to stay here."

"Was a great place to stay! Super close to the water, but a bit of a walk from the water taxi. We got a view of the canal, but it was a side view. We got the room that’s separated from the main hotel, but we actually liked it better because it was more secure and the rooms were bigger. Had good AC, but the drain was a bit clogged after showers, but eventually cleared."

"We were in awe of what the quality of service and the property itself for the price. Check-in and check-out was easy and convenient. The staff were extremely friendly and helpful. The complimentary breakfast was absolutely delicious. We highly recommend this hotel!"

"When I asked the hotel how to find it from the water taxi, the instructions started with "walk through the clock tower"...and that's where the fairy tale began. This hotel is tucked away in the gorgeous alleys behind Santo Marco. The setting is stunning, and the customer service at this hotel is top notch. As soon as we stepped inside a valet whisked away our bags, they recommended excellent restaurants steps away, and offered a complimentary private boat tour to Murano (DO THIS!). They remembered us by face every time we stopped to grab our room key. I cannot recommend this hotel more highly. They also arranged for a private water taxi back to the train station (this might be the best $50 I ever spent...so much better than tackling the public water taxi with heavy luggage as we did on the way there). 10/10 across the board!"

"The hotel is in a great location, the staff are very helpful and friendly, it’s a bit dated but overall very recommended "

"Very clean. Great location. Comfortable "

"Impressive Venice style and design. Front desk service great! Breakfast convenient and inviting. Location is convenient to transportation, shopping and restaurant. Highly recommended!!"

"Great location. "

"We had a really lovely stay, perfect location, great staff, gorgeous room, would definitely return "