4/10 Poor
RO, London
15 Sep, 2019
The room was large clean and bed was comfortable. The lady who ‘welcomed’ us could not speak English and there was no written information. The website had stated there were maps available but there was no information at all! The website said there was a hairdryer but we didn’t have one and under food, a managers reception but there wasn’t. There was only black coffee available no milk no tea. Sadly it was very basic and if I had to request to be shown how to use the air- con and the lady told my daughter we didn’t need it! The owner was called and he told her to show us how to use it. The private bathroom was 50ft away down the corridor and others tried to use it so we locked it and kept the key in our room. Ideal location but if you have problems with stairs this was high up on the 3rd floor no lift. No tv or radio - sadly it wasn’t good value for what we paid.
RO
Stayed 2 nights in Sep 2019