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"The staff are friendly and helpful. Overall excellent customer service and they speak English well. The location is central to many places and is walkable to many of the tourist areas. "

"Beautiful historic hotel with incredible service. The pool was refreshing, the food was very good. We also received excellent advice from the travel agent on site and had a marvelous 3 days with a guide. Highly recommend this hotel for a stay in the area."

"Friendly staff as expected!"

"Good staff, great pool"

"Fabulous stay - one of the top hotels we stayed in while in Indonesia. Hard to find anything negative. The rooms we large, clean and comfortable. The food was over abundant and delicious! The view from the 8th floor at night was beautiful; a place to get away from the noise and bustle of the streets. The bar, while not fully stocked had enough of a variety to keep content. There was a bartender present every night. He was gracious and worked hard to provide quality service. I wish we could have stayed longer!"

"Great stay, room was modern and immaculate. Hotel staff very friendly, helpful and sincere. Shopping Mall onsite."

"Excellent service "

"I mention names of employees here, hoping they do get recognition,--nobody solicited me for this review. I stayed at this hotel for five days and was pleasantly surprised by how much it offered, especially for the price. While the building is older, it’s very well maintained, and the rooms are clean with comfortable beds, crisp white sheets, and towels. I had one of the more affordable rooms, but the large east-facing windows offered stunning views of the city and mountains. If you do nothing else, visit the rooftop pool and restobar on the 10th floor—even if you’re staying elsewhere. The views, breeze, and relaxed atmosphere make it a destination. The staff up there were exceptional—shoutout to Andre, Made, Upay, Rhe, and Bhuda. Friendly, honest, and passionate about what they do. I even met the GM and the Chef on two occasions—not drinking, but personally checking in on guests, which says a lot about their commitment. Breakfast is worth including in your booking. There's a wide selection, an outdoor smoking area, and a relaxed setting. The Wi-Fi worked seamlessly for five days straight without needing to log in repeatedly, which is rare. Security was strong and consistent, giving me peace of mind during my stay. A big plus was the list of recommended local restaurants provided at check-in—extensive menus, great food, and nearby. Ironically, the service at those restaurants didn’t match the high-quality service I got at the hotel. Location-wise: Great"

"A very beautiful hotel with a lot of beautiful features and traditional items, good service, good foods and perfect locations. Definitely will come back. The front desks were very helpful, especially Ms. Claudia and her friends / crew. thank you."