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Caramelo Palma Beach +18

3.0 star property
Adults-only hotel with a 24-hour front desk and a coffee shop

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Photo gallery for Caramelo Palma Beach +18

Sundeck
Lobby
Bar (on property)
Exterior
Bar (on property)
This eco-certified adults-only hotel (+16) offers a peaceful retreat near El Arenal Beach. Relax by the outdoor pool, stroll through the lush garden, or unwind on the terrace. Enjoy cycling opportunities, multilingual staff, and WiFi for a smooth stay.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • 24/7 front desk
  • Housekeeping
  • Laundry
  • Air conditioning

About the neighborhood

Map
San Ramon Nonato, 16, Palma de Mallorca, Balearic Islands, 07610

What's nearby

  • Playa de Palma - 5 min walk - 0.5 km
  • Palma Aquarium - 3 min drive - 2.8 km
  • Platja de Can Pastilla - 4 min drive - 4.5 km
  • El Arenal Beach - 4 min drive - 3.2 km
  • Port of Palma de Mallorca - 17 min drive - 18.4 km

Getting around

  • Marratxi Poligon Station - 12 min drive
  • Son Costa-Son Fortesa Station - 14 min drive
  • Palma de Mallorca Airport (PMI) - 10 min drive

Restaurants

  • ‪Bierkönig - ‬6 min walk
  • ‪Bamboleo - ‬6 min walk
  • ‪Mama Muú Steakhouse & Pizza - ‬6 min walk
  • ‪Deutsches Eck - ‬5 min walk
  • ‪Bar San Siro - ‬6 min walk

About this property

Caramelo Palma Beach +18

Hotel near El Arenal Beach
Located close to Basilica of St. Francis and Parc de la Mar, Caramelo Palma Beach +18 provides a poolside bar, a terrace, and a coffee shop/cafe. Active travelers can enjoy cycling at this hotel. The on-site restaurant offers breakfast, lunch, and dinner. Stay connected with free in-room WiFi, and guests can find other amenities such as a garden and dry cleaning/laundry services.
You'll also find perks like:
  • An outdoor pool along with sun loungers and pool umbrellas
  • Bike rentals, an elevator, and tour/ticket assistance
  • Luggage storage, smoke-free premises, and a front-desk safe
  • A 24-hour front desk, outdoor furniture, and a TV in the lobby
Room features
All 318 rooms feature comforts such as air conditioning, in addition to thoughtful touches like free WiFi and safes.
More conveniences in all rooms include:
  • Bathrooms with showers and hair dryers
  • 32-inch TVs with satellite channels
  • Wardrobes/closets, balconies, and refrigerators

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • Onsite parking includes off-street options

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Outdoor pool
  • TV in common areas

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Garden
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • Elevator

More

  • 1 building
  • 6 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch TV with satellite channels

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 16

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

This property welcomes adults only
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 30 April, EUR 0.55 per person, per night , up to 9 nights, and EUR 0.28 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May - 31 October, EUR 2.20 per person, per night, up to 9 nights, and EUR 1.10 thereafter. This tax does not apply to children under 16 years of age.

We have included all charges provided to us by the property.

Optional extras

  • An in-room safe is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Pool access available from 10 AM to 7 PM
Children 18 years old and younger are not permitted at this adults-only property

Property is also known as

Hi Lancaster
smartline Lancaster Adults Hotel Playa de Palma
Hi Lancaster Hotel Playa de Palma
Hi Lancaster Playa de Palma
smartline Lancaster Hotel Playa de Palma
smartline Lancaster Hotel
smartline Lancaster Playa de Palma
smartline Lancaster Adults Hotel
Lancaster Hotel El Arenal
Smartline Lancaster Playa De Palma, Majorca
smartline Lancaster Adults Playa de Palma
smartline Lancaster Adults
smartline Lancaster Adults Only
Cook's Club Palma Beach Hotel Playa de Palma
Cook's Club Palma Beach Hotel
Cook's Club Palma Beach Playa de Palma
smartline ncaster Adults Only

Frequently asked questions

Does Caramelo Palma Beach +18 have a pool?

Yes, this property has an outdoor pool. Pool access is from 10 AM–7 PM.

Is Caramelo Palma Beach +18 pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Caramelo Palma Beach +18?

Check-in start time: 2:00 PM; Check-in end time: midnight.

What time is check-out at Caramelo Palma Beach +18?

Check-out is at 11 AM.

Where is Caramelo Palma Beach +18 located?

Situated near the beach, this hotel is 1.5 mi (2.3 km) from El Arenal Beach and within 9 mi (15 km) of Parc de la Mar and Basilica of St. Francis. Cathedral of Santa Maria of Palma and Port of Palma de Mallorca are also within 12 mi (20 km).

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Caramelo Palma Beach +18 Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 66 out of 151 reviews
Rating 8 - Good. 55 out of 151 reviews
Rating 6 - Okay. 18 out of 151 reviews
Rating 4 - Poor. 7 out of 151 reviews
Rating 2 - Terrible. 5 out of 151 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A lovely place to stay for a girls holiday.

A lovely place to stay for a girls holiday. The pool is in the sun all day and a fantastic size compares to other hotels in the area. Great sunbeds and they are plenty, great modern rooms with comfy bed and pillows that are cleaned daily. Cheap and affordable food and drinks and a great breakfast selection. I didn't enjoy the sliding bathroom doors - aesthetically pleasing but don't offer any privacy at all. Fantastic value for money. Albeit there was noise but nothing I wouldnt expect from that sort of location. The biggest annoyence was the sun bed towel schemes - you had to pay a deposit in a cash not even using your chip but also had to use the same one for the duration of your stay. I just found it bizarre! Also if you dont keep your reciept you won't get your deposit back?
Stayed 5 nights in Apr 2024

10/10 Excellent

Beat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gutes Relax und trotzdem nahe bei Allem

Schönes Hotel an ruhiger Lage aber nicht weit von der Ausgehmeile und dem Strand. Super feines Frühstück und man kann dies bei Tischen neben dem Pool geniessen! Das Personal ist nett und das Hotel legt sogar Wert auf Ökologie, was in Mallorca selten ist. Die Poolanlage ist mit schönen Liegen und einer netten Bar ausgestattet.
Stayed 5 nights in Apr 2024

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Very nice place. Lovely pool area and close to the beach. The location is very touristy, a lot of German places in the area. The only bad thing about the hotel is that the breakfast plates were dirty several days in a row.
Stayed 7 nights in Apr 2024

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Cooks Palma ist definitiv zu empfehlen. Reibungsloser und freundlicher Check-In sowie Check-Out. Das Personal ist sehr freundlich und hilfsbereit. Die Anlage wurde so renoviert, dass dort ein hippes Hotel zum günstigen Preis entstanden ist. Gäste waren auch super angenehm. Alles in allem hat es uns sehr sehr gut gefallen. DANKE
Stayed 3 nights in Aug 2022

10/10 Excellent

Jan

Liked: Staff & service, amenities, property conditions & facilities
Sehr schöne Anlage mit großem Pool. Die Zimmer sind sehr billig eingerichtet, aber zum schlafen reicht es allemal. Das Frühstück ist eines der Besten an der Platja de Palma. Für jeden was dabei und es wird immer schnell nachgefüllt. Unterhaltung am Pool ist absolut im richtigen Maße! Live Gesang, Akrobatik etc. alles in richtiger Dosierung. Das Thema Hellhörigkeit der Zimmer…ja na klar sind die hellhörig, aber das sind fast alle Hotelzimmer. Wer es absolut ruhig will, sollte nicht zum Ballermann fahren, dafür gibt es andere schöne Ecken auf Mallorca. Ich komme gerne her …
Stayed 1 night in Jun 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Hotel ist super! Von A-Z! Das Frühstück ist richtig klasse, große Auswahl und es wird immer frisch aufgefüllt. Das Personal ist immer bemüht, alle Wünsche zu erfüllen! Das Mittag-/Abendessen ist außerhalb des Hotels besser, aber wenn man mal nicht das Hotel verlassen möchte, ist das Essen trotzdem genießbar, nur überteuert. Der einzige Minuspunkt: die Wände sind gefühlt aus Pappe und nicht wirklich gut isoliert, bzw. man hört alllleesss. Aber wann ist man mal auf dem Zimmer? Daher alles noch im Rahmen.
Stayed 6 nights in Sep 2019

10/10 Excellent

Conny, Rheinland Pfalz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Hotel hat mir sehr gut gefallen und das Essen war sehr lecker! Komme gerne wieder.
Stayed 2 nights in Oct 2019

10/10 Excellent

Marcel, Recklinghausen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Design war alternativ, dass reichhaltige Frühstücksbuffet, hatte für jeden was dabei, war frisch und sehr lecker
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Tolles Frühstücksbuffet, nettes, hilfsbereites Personal. Stylisch eingerichtete Räumlichkeiten + Zimmer.
Stayed 6 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Frühstück war hervorragend; Personal super zuvorkommend; Zimmer und Einrichtung perfekt auf ein Beach Hotel eingestimmt
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mega schönes Ambiente, mega Relax Feeling. Einfach das schönste Hotel wo ich bis jetzt war.
Stayed 6 nights in Oct 2019

6/10 Okay

Abc, Frankfurt

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Kein Frühstück bei früherer Abreise angeboten, kein Early Check In möglich nicht mal gegen Gebühr. Bei Anreise um 8 Uhr morgens - auf Nachfrage bezüglich Frühstück - eigentlich nicht möglich - aber nach dem Motto ihr könnt ausnahmsweise was essen gehen. Die Zimmer waren schön, aber auf den Bildern erscheinen sie viel größer als in Wirklichkeit. Essen war gut, Obstbowls fand ich gut. Mittags gabs die Möglichkeit ein Mittagessen zu bestellen - die Auswahl war groß. Anlage und Pool sehr schön jedoch viel zu kaltes Wasser, keine Beheizung. Jeder der annähernd versucht hat ins Wasser zu gehen war kurz vorm schreien weil es so sehr kalt war. Sehr schade wäre gerne länger als ein mal 5 Minuten im Pool gewesen.
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Besticht mit seinem schlichten „ Outfit ", aber mit Liebe zum Detail. Ein super Frühstücksangebot, wo auch Vegetarier und Veganer auf ihre Kosten kommen. Schöne Poolanlage und auch nur wenige Minuten fussläufig zum Strand. Feiern kann man, muss man aber nicht zwangsläufig. Ich komme sicher wieder hierher!
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lage und Hotel super. Gerne immer wieder dieses Hotel
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire property is unique! Very clean, wonderful pool area, adults only, food amazing, staff helpful and lovely. I love this place, been twice in 2019 in May and Oct. I can only get away for 3 nights at a time but its so worth it. Short walk to beach, restaurants and bars, set in residential area. Pool towels available too so you don't have to pack those. Hand wash in bathroom plus hair and body wash in the shower. Highly recommended!
Stayed 3 nights in Oct 2019

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Mooi hotel, prachtig (koud water) zwembad met ligbedden, heerlijk uitgebreid ontbijtbuffet. Het hotel is enorm gehorig. Jongeren lopen ‘s nachts schreeuwend en op deuren bonkend over de gangen, waar niks aan gedaan wordt. Hierdoor hebben veel mensen last van slapeloze nachten gehad, waaronder wijzelf. De bedden zijn erg kort, en er is weinig verlichting in de kamer.
Stayed 4 nights in Oct 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Das Hotel ist sehr modern und stylisch eingerichtet. Der Außenbereich lädt zum
Stayed 3 nights in Oct 2019

10/10 Excellent

M.B.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hat alles super geklappt.. Toilette mit Schiebetür direkt neben dem Bett ist etwas gewöhnungsbesürftig aber alles super ansonsten...
Stayed 4 nights in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Durch die Insolvenz von Thomas Cook, sind noch einige wenige Dinge noch nicht renoviert
Stayed 3 nights in Oct 2019

8/10 Good

Lilian

Liked: Staff & service

Voldoende

De ligging van het hotel is fanatastisch, alles kort in de buurt. Kamers erg klein en hebben een opknapbeurt nodig. Mooi zwembad , hele fijne ligbedden met matras. Alleen is er veel schaduw waardoor de helft van het zwembad gedurende de dag geen zon heeft. Hierdoor is het zwembad erg koud. Verder eten en restaurant prima.
Stayed 6 nights in Sep 2019

6/10 Okay

Jochen, Wiesbaden

Liked: Staff & service
Das Personal war wirklich total freundlich und zuvorkommend. Das Frühstück kann man absolut zu empfehlen. Den Pool- und Loungebereich ebenso. Das Zimmer selbst war in meinen Augen nicht so toll. Es war unfassbar muffig und extrem klamm. Vielleicht hatten wir aber auch einfach nur Pech mit dem Zimmer und die anderen Zimmer sind deutlich besser, das kann ich aber nicht beurteilen. Unser Zimmer war auf jeden Fall nicht so der hit. Sorry
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super für Malle Urlauber. Bierkönig ca. 400 Meter entfernt
Stayed 4 nights in Sep 2019

8/10 Good

Peter

Liked: Cleanliness, staff & service, room comfort

Bra hotell med närhet till festen

Cooks Club är ett bra hotell, välordnat, rent och prydligt med ett trevligt poolområde. Varje morgon serveras en Utomordentligt bra frukost så spara gärna plats i magen för denna. Hotellet ligger i ett gigantiskt hotelldistrikt med massivt utbud av restauranger och barer och närheten till flygplatsen gör att man sparar semestertid på anslutningsresan. Hyfsat när till Palma, 15-20 min med expressbuss och 45 min med lokalbuss (1.50€) som går ofta, var dock beredd på att det är FULLT på bussarna så bussresan kan bli lite långsam och svettig. Vi åkte mellan olika hotell och bodde därför endast tre nätter på Cooks och detta hotell är riktigt bra, så om ni vill ha bra hålligång-semester är detta ett bra hotell där ni är alldeles i utkanten av restauranggatorna.
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unschön war die tägliche Türöffnung um ca. 8:30 Uhr durch das Reinigungspersonal trotz "Tür-Anhänger nicht stören"
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Frühstück war super, nur beim abräumen kam der Service nicht hinterher. 2 Personen für ein Restaurant, etwas unterbesetzt.
Stayed 4 nights in Sep 2019