"Huge mixup with our room/reservation. Super frustrating. Do not trust their AI text “concierge”. No one at the hotel manages it and it has a life of its own. Hotel is being remodeled which we didn’t know about. Made the stay noisy and felt less than ideal since restaurant is being remodeled. Phones didn’t work in the room. “Kitchen” amenities were non existent. I honestly don’t know how this place had such a great rating."

" The staff was very professional and courteous. The sink outside of the bathroom has its pluses and minuses. The plus is being able to use it while the door is closed. The minus not as much privacy. The shudders in room 205 need to be fixed or replaced because there is a gap hole on the right of the shudders that could allow anyone to look inside. The $25 dollar parking fee that was just added on December 2025 is a drawback. I was able to find parking outside of the lot, but I could...