4/10
The elevator was broke when we checked in and it was still broke when we checked out 6 days later. We were on the top floor and had to walk 85-90 step just to go to the room. If you are just doing this once it wouldn’t be that bad but when you do it for 6-7 days MULTIPLE times a day to carry up groceries, waters, luggage and everything else it’s TERRIBLE. the room itself was good but the elevator being broke for that long is ridiculous. My husband works a lot and we only get one family vacation a year and this made our vacation very aggravating. You don’t want to spend that much money on a vacation and then work the entire time you’ve came to relax. Even the kids didn’t want to go anywhere because nobody wanted to walk those steps that much. One day I counted 9 times I had to go up and down the steps going to the beach, pool, eat, store, etc. that is over 700 steps and that’s just one day! I can’t imagine if we had someone that was older with us or a baby that we had to carry up the steps that much. We called multiple times and nobody seemed to think it was a big deal. Very frustrating!
christin f.
Stayed 5 nights in Jun 2022