I booked this unit weeks before our stay. In the last week before our stay, I tried repeatedly to contact the host to get final check-in instructions. After arriving at the unit with my family (2 kids!) at 5 pm on a Friday, I learned that the unit was ‘temporarily closed.’ There had been no communication. Of course, my credit card had already been charged in full. After contacting Expedia/Vrbo, I learned that my family had no where to stay for the next four nights. This was Paris on a Friday in June. Rates for similar rentals and/or hotels were 4x what I originally paid! While the customer service agent apologized, my family of four who was on day 12 of travel had luggage and no where to go. We booked an airbandb at 8 pm on Friday night in desperation. 100% better services as we were contacted via email, text, and phone call multiple different times to verify we had what we needed, to check on the middle school sour stay.
