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"For $630 a night, this hotel is honestly a huge disappointment. You’d expect at least basic amenities, No tea bags, no bottled or filtered water in the room—I had to order room service just to get tea, which is ridiculous at this price point. The bathroom setup was equally underwhelming. Instead of proper toiletries, they only provide an all-in-one bottle—no separate shampoo, conditioner, or body wash. It feels like you’re getting cheap 2 star motel amenities while paying Four Seasons prices. The service didn’t help either. The front desk staff was rude, and one older gentleman was unnecessarily sarcastic when I asked about the room view. When I confirmed it, he responded that “of course you won’t see the view, it’s dark outside ,and rolled his eyes on me as if that wasn’t obvious. Completely unprofessional. Even the pool system felt cheap—you have to exchange towels for pool cards like it’s a budget hotel. The pool itself was crowded, though I’ll admit it was nice, and the jacuzzi was decent as well. The view was amazing. Overall, not worth the money at all. Way overpriced for what you actually get. You are only paying for the view. "

"Hotel amenities are old"

"This hotel is more like a 2-star, at most 3-star"

"Excellent resort, I went as a solo traveler but my family would have had a great time as well!"

"The rooms are clean. AC works well. Staff are very friendly. Tour is the best part, we saw so many animals in the park and hanging bridges are all in good condition. Jose the tour guide is the best. "

"Muy lindo hotel cerca de restaurantes caminando, el personal muy amable "

"Everything was great. A little pricey but good overall. Fantastic views! "

"Great stay ."

"This location was a dream. It felt like we had private beach, pools and restaurant at times. I don’t know if it was slow season but it was perfect. The pools would have been nicer if they weren’t so warm and there could have been more beach umbrellas, sunshades, lounge chairs, etc. "