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"Comfort Room was to small"

"This was NOT the hotel I meant to stay in. I was booking for Holiday Inn & Suites at Glorietta in Makati and somehow booked to the one in Quezon City. (1st problem) The staff were polite and professional; however, they have their work cut out for them in a hotel that obviously is WAY overdue for a remodel. The rooms were outdated. The carpet was worn and stained. The bathroom was dark and the falling apart. The door frames showed obvious signs of water damage. Nonetheless, since we had prepaid AND were only staying for one night, we could tough it out. Then came the breakfast buffet. It had a large selection of items for every palate. And we were quickly sat. However, when I went to grab the serving spoon for the white rice. There was a huge black roach that came out from under it and then ran onto the rice. I went to grab some bread, same thing, except multiple roaches. I simply went back to my table. My wife asked what's wrong. I told her. She asked if I told the staff and then she promptly got up to verify what I saw, which she did, and confronted the staff. They said, "I tried to catch the ipis (roach) but he was too fast and got away. Then one of the cooks came out to refill the fresh fruit bowl with watermelon etc. He poured the remaining fruit into a new bowl and headed for the prep area near the omelet station to get some more. As he walked that way, he stuck the serving spoon into his mouth. And put it back into the bowl. I cannot recommend staying here."

"The staff was so wonderful from the moment I was greeted at the entrance, to the Front Desk, Housekeeping, and to the Food & Beverage staff. The breakfast that I had was excellent. So delicious. I missed the breakfast buffet and intend to go back."

"The room is very dated and the lift was extremely slow. The breakfast selection was very limited (I paid $1,200 php for it) and I was not served the eggs that I’ve ordered after waited for 30 mins. Bad experience and would not suggest the hotel to my family, friends and colleagues."

"Friendly staff and Good healthy food for breakfast"

"Family friendly; clean room, friendly but efficient staff"

"Room lighting very inadequate"

"The breakfast buffet was great!"

"Staff from the front desk to concierge and housekeeping were all helpful and pleasant."