"Our stay at the same hotel last week was disappointing and reflected in our review for that stay. The main problem centred around us having pre-paid for breakfast but the hotel staff on the day saying that the paid for breakfast was not on their system so refused to serve us. Having returned for this business related set of stays, the hotel staff still maintained that our booking was not showing the pre-paid breakfast but as this was proved otherwise previously, they served us this time anyway. There is obviously still a glitch that is stopping the hotel from accurately seeing the Hotels.com booking details fully so not ideal. We have not had this problem before from Hotels.com or Holiday Inn but there it is. "