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"I really enjoyed my stay at this hotel; however, there were a few areas that could be improved. The biggest letdown was the gym. The machines are very old, many barely work, and some are rusty. Some cable carabiners were too small and corroded, which felt unsafe when using heavier weights. The carpet was also extremely dirty and heavily stained. The rooms were decent overall, although there was a minor water leak from the ceiling. Despite this, I extended my stay as I really enjoyed the sea view room, although it required an additional upgrade fee. On the positive side, the facilities were good. The swimming pools were clean and inviting, and the hotel grounds were well maintained with plenty of areas to relax. The staff were excellent—polite, helpful, and welcoming throughout. There are also many nearby restaurants, shops, and street food options. The beach stretched for around 800 metres, with a rocky section at one end. A bridge led to another area, but it was closed due to aggressive monkeys in the area. Getting around was easy using local taxis via the Grab app, with the nearest town about 10–12 minutes away. There’s plenty to see there, including an art street and modern shopping malls. The total cost was around £120 per night including the upgrade. While slightly high, it felt reasonable for the view, though the gym was disappointing. Overall, it’s still the best hotel in the area, and I would stay again."

"Breakfast menu is adequate and the room was cool."

"Clean room. Walkable to megamall"

"Clean room"

"Room is spacious and room service calls were attended promptly. Thank you. Buffet breakfast is RM35. Salad not fresh. Nice to have a gym. One machine out of order and dumbbells have missing piece. It was locked even though was operating hours. Had to call personnel to unlock. "

"1. Toilet should have soft closure 2. Guider for birdwatcher and nature walk are good but can do better. For birdwatch, should bring the guest to the kayak area where more exclusive bird hang around and not lobby and dinning. Nature walk is quite nice but need a bit more training. For both, best i suggest give a guideline on topic to show and say. And if possible collect or take picture for animal evidence like bird feathers, otter walk around the estate, snake skin. "

"Great"

"The shower was dirty. The bed was hard like a rock you can feel the slats under you. Only 2 towels and pillows given was told no after I asked for more. No pool towels provided. Staff are miserable. I tried to contact Wotif a week earlier to shorten my stay but they didn’t respond because I wanted a refund for 1day because we planned to leave early, but no response. Will not be using Wotif again! "

"A tired, dirty and dilapidated hotel…"