Penacaballera Vacations from AED3,310

Irina es súper maja, el sitio está bien ubicado y la vista desde el balcón es genial 😍🙏

This hotel is in a very good location, and the staff were very friendly. Disappointed by our room, we booked a terrace room, which was cramped and difficult to manoeuvre around the bed. Our terrace was not private and was adjoining another terrace with only a few sparse trees to separate - it was also overlooked by the pool. The hotel has a lot of events on during our stay and it felt the focus was on those, rather than the guests. The roof top bar is a lovely setting, but one evening we waited 15 minutes to be seated and the next evening it was out of use due to a private event. Overall a disappointing stay and would not return or recommend.

Service was great, from the front desk through cleaning service.

desk staff has no flexibility dealing with credit card payments over the phone, I had phone issues upon reaching Madrid & the desk agent made me come to their office just to complete the payment process, just plain absurd since the office has my credit card info to reserve the unit, the agent could easily have easily processed the payment & give the entry code for the property over the phone, NO need for a subway ride to the office just to be given the entry code, what a hassle!

The staff was very helpful