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"We love this hotel! We were there two years ago and wanted to return to see if it still was as exceptional as we originally thought. And it was! The dinner in the restaurant was wonderful and the complimentary breakfast was top notch. The property is lovingly maintained by the nicest couple. They are working hard to get their outdoor eating area ready for the season!"

"All good"

"Clean room and on suite"

"I had a wonderful meal, super comfy bed and the staff were really friendly and helpful"

"A beautiful little spot to stay. We loved it!!"

"Staff and restaurant very good, especially smoked haddock for breakfast. Dinner menus but overpriced. My double standard room was far too small ( not for two people) lucky I was in my own. Furnishing very poor and cramped. Shower room even smaller and no shelf for soap / shampoo. Disappointed really."

"This was the second time of staying at the Banff Springs Hotel. I found the whole experience very pleasing. The reception, bar and restaurant area is very clean and a comfortable place to chill. I booked single rooms for my Son and I and we both found them to be of a good size with a comfortable bed, which is all one needs after a long drive up from London. We ate in the restaurant in the evening and found that the choice of food was plentiful and a good variety of dishes. The food itself was well presented and tasty with good portion sizes. The staff were all very polite and extremely helpful. The only really minor faults I could find were that of no lift and as a disabled person who finds it difficult to walk I struggled with the three flights of stairs. The only other fault was that in the face of hygiene the TV remote was very dirty with a build up of grime around the buttons and failing batteries. I would absolutely recommend staying here if you are intending to work or holiday in this beautiful East coast part of Scotland."

"Room dirty , no remote for tv No breakfast in morning even though we were charged for breakfast,no one available at all in the morning,tried calling the phone number supplied but no answer , finally got the manager at 12oclkck midday ,told them about my issues and they did not care in the slightest ,told me to contact hotels .com ,absolutely disgusting behaviour customer service zero . Do not recommend this place to anyone . "

"Fantastic stay in the Willow lodge. Very clean with all the amenities required. Food excellent as always and staff first class. I will be back soon. "