6/10
Rental process was easy. However, upon arrival, the condo looked like a spring break or bachelor party had just checked out. Numerous fixtures (lamps,recliner, blinds, trundle bed springs) were broken. There was blood spatters on the wall and the floor throughout the condo was really dirty. We had to contact maintenance for a clogged sink and the resort’s maintenance team was very responsive. We reported the overall state of the condo to the owner during our stay and to the resort’s front desk at departure. We had a great weekend but the condo wasn’t what we expected at the Portofino. We’ve stayed in other units at the resort and thought we’d have comparable accommodations. Hopefully the issues will be addressed.
Mary Anne G.
أقام 3 ليالٍ في شهر سبتمبر عام 2021