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"I absolutely cannot say enough about Monia and Gabriele. They went to great lengths to help me with a medical matter I was having. Such amazing generosity and great service. Hotel was absolutely superb! Great location, amazing breakfast … you really must try this hotel!!! "

"I stayed here courtesy of Expedia when a booking cancelled. It was great"

"We really enjoyed our stay at the excelsior palace. Beautiful hotel. Staff were so friendly and helpful and always on hand. We arrived and were showed to our rooms with a gift waiting for us on arrival. Breakfast was great aswell. I wouldn’t say the rooms were soundproof. We could hear our neighbour on the phone and the people above but thankfully I already were ear plugs at night. The only thing I would suggest changing would be the paper cups in the room with the kettle. For a 5 star hotel I would really expect ceramic mugs. we would definitely reccomend staying here and would stay again. "

"Room was nice, no dinner facilities but breakfast was good. Love the Old elevator. The lobby smells like a funeral parlor because of the fresh lilies."

"Localisation, cleasiness"

"Absolutely loved this hotel. I was upgraded here "

"Parking is a real problem if the valet parking isfull. Coffee service is slow at breakfast but good coffee"

"Beautiful facility and location. Santa Margherita is a very charming town. Nice sea views from our hotel window and patio. Very close to water ferry, bus stop and train station. "

"Our stay at the Astoria Rapallo, was perfect but not long enough. The staff were very helpful and welcoming. Will be back one day. "