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"Our stay at the Novotel Hotel in Ghent, the Netherlands, 15-17 Oct 2025 was excellent. With the exception of a couple of people, overall, the hotel's staff was friendly and hospitable. The photos matched the room -- clean and roomy. The mirror in the bathroom was a foot higher above my head (5 foot 2 inches) and the lighting was not bright enough. A light in the entrance way was broken, and not fixed during our 2 day stay, even though a cleaning staff member knew and promised to have it fixed. When requested our daily supply of coffee packages, both the front desk (condescending) and the cleaning staff were not readily responsive. BTB Fresno, CA, USA"

"I arrived early after my plane landed at 7am My room was ready to go so I could check in, have a shower and get to the office Just amazing "

"Flawless"

"Interesting, imaginative conversion and very successful space. Really friendly staff and nice rooms. Be aware, and I didnt see it on site, that restaurant and bar does not open on Sundays or Mondays. Staff went out of their way to recommend alternatives, some in locality which were good but pretty busy."

"Amazing staff with great recommendations . The Coobler was an awesome experience and the bartenders were excellent "

"Super clean and good location "

"YES"

"Perfect location for central Ghent. The hotel was very clean and staff were friendly and helpful. Lots of great eating and site seeing options within easy walking distance as well as public transportation close by to get to the train station to visit other cities as well. Bed was bigger than expected which was nice. "

"Lovely hotel, amazing breakfast and great service "