Phoenix Lake-Cedar Ridge Vacations

"That was the strangest experience I have ever had at a hotel. Not sure the name of the man that was supposed to check us in but he was either a manager or an owner because everyone else that worked there seemed to be really scared of him. When I arrived to check in no one knew what to do with us so we just stood there while everyone argued if they should help us or wait for the owner/manager to not be busy. Meanwhile the owner/manager tells us if we are planning on eating to just order food n he...

"NA"

"Updated, clean, quiet, and comfortable."

"Firefall Ranch is a nice property with attractive grounds, beautiful landscaping, a large pool, clean rooms, and friendly staff who genuinely tried to provide good service. Unfortunately, throughout our stay we found that the resort's operations consistently fell short of the standards we expect from a luxury property. The issue was not the setting or the employees—it was the overall execution and management of the guest experience. Prospective guests should first understand that Firefall Ranch...