"I gave the property time to respond to our request for a partial refund, but unfortunately they never replied.
The grounds were beautiful, but the service was extremely poor. It was very difficult to find staff for anything during our stay. No one greeted us for at least 10-20 minute on arrival, and throughout the visit we only had about 2–3 employees help us at all. The place felt like a ghost town.
One of the most concerning parts of our experience was the massage service for my daughter and her friend. They were covered only with towels instead of proper draping, which felt inappropriate and unprofessional. They also said the massage itself seemed unskilled, which made it feel like untrained staff may have been filling in rather than qualified massage therapists.
Checkout was also frustrating. There was no one at the front desk for at least 20 minutes when we were leaving, and getting our lunch bill took far too long because we had to wait for someone to appear. We ultimately had to message the property on WhatsApp to get our final bill sent to us, and even then it was incorrect. We were on our way to a scheduled excursion and then leaving for another part of the Dominican Republic, so this created unnecessary stress at the end of our stay.
It’s unfortunate, because the property itself is beautiful. But if you stay here, be prepared to be largely on your own. Given the lack of service during our stay, I’m not surprised they also failed to respond to our refund request."
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