Search Cottages in Pinnacle

"The breakfast was good. The toilet in our room was backed up and leaking water on the bathroom floor. We had to put towels on the floor just to wash our hands in the bathroom. The staff were extremely nice but the bathroom made me not want to stay there again. The room was clean but I couldn’t get over the bathroom issues. "

"Pull out couch mattress was filthy with popcorn and chip crumbs. Ironing board was broken, floors were dirty. Great area, but the place was a dump"

"Such a great place to stay. Friendly, helpful staff. Very thoughtful amenities. Very clean. I would stay here every time I am in WS."

"Great time!"

"Wonderful hotel, I’m in town quite often, and I always stay here. Fastest elevators in the country!"

"The room was clean. The AC was noisy. The bathroom was very small, only one person can be in there at a time. The room had a small refrigerator but no microwave."

"The staff is Great! Family member is Gluten-free and the lady who cooks breakfast took time to research what it meant & provided breakfast options based on the dietary restrictions. Also...the front desk check in throughout the trip to just make sure we had a good stay. *while the hotel is older & could use updates, the staff makes this a Great hotel. "

"The only problem I had was not having a coffee pot in my room when I first woke up to make me a cup of coffee other than that everything was excellent I love The Walking showers and everything and the TV had the 16 bulbs looking back at you but we let him know downstairs at the customer service desk about the TV"

"GREAT job on renovations for this older building! The bathroom had a modern shower stall, new flooring through the entire room, comfy mattresses & pillows w/ bright white bedding, & everything smelled clean & fresh. Excellent room with all my needs met; WAY better than I expected at such an affordable price. Based on just THAT, I would've given it 5 stars. However, there was one big hiccup with check-in, though I'm hoping it isn't a "usual" occurrence. I arrived at 6:50, way past the 3PM check-in stated on my Hotels.com confirmation & the hotel's website. I was told my room wouldn't be ready for another hour because someone from housekeeping was late to work that day, causing ALL room preparations to fall behind schedule. Fine; no problem. I grabbed dinner & came back. No room yet. Two hours...no room. By the third hour, the desk manager starts cancelling reservations of people who haven't arrived yet. I'm not sure who owns &/or manages the property day-to-day, but I should think they'd have a better back-up plan when someone doesn't show up to work on time. I finally got into my room shortly after 10 PM. The ONE housekeeping person - who was hustling to do everything himself - apologized profusely as he completed mopping the floor & backed out of my room. I can't be mad at the staff that WAS there because of their colleague's lack of responsibility. I hate to think of the negative reviews this hotel will receive due to the fallout from one person pulling a no-show for work."