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Avra Imperial Hotel

5.0 star property
Luxury hotel with 5 restaurants connected to the convention center in Platanias

Choose dates to view prices

Photo gallery for Avra Imperial Hotel

Indoor pool, 4 outdoor pools, open 9:00 AM to 7:00 PM, pool umbrellas
Executive Suite | 1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds
Executive Suite | 1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds
Deluxe Suite | Terrace/patio
Point of interest
Escape to Avra Imperial Hotel, a luxury family-friendly haven on the beachfront of Orthodox Academy of Crete. Indulge in aromatherapy and massage at Apivita Spa, or soak up the sun with a swim-up bar and sun loungers nearby. The 5 on-site restaurants serve Mediterranean cuisine, while yoga classes and bike rentals keep you active. Unwind at the garden or playground with free WiFi available throughout your stay; guest reviews rave about the helpful staff.
VIP Access

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Hot Tub

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Room options

Available filters for rooms
Showing 17 of 17 rooms

View all photos for Deluxe Room

Deluxe Room | 1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Deluxe Room

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
  • 32 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Deluxe Room (Sharing Pool)

Deluxe Room (Sharing Pool) | 1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Deluxe Room (Sharing Pool)

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
  • 32 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Deluxe Room, Private Pool

Deluxe Room, Private Pool | 1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Deluxe Room, Private Pool

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Private pool
Air conditioning
Connecting rooms available
HDTV
  • 32 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Family Room, Pool View

Family Room, Pool View | 1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Family Room, Pool View

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
  • 40 sq m
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Room, Pool View

Deluxe Room, Pool View | 1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Deluxe Room, Pool View

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
  • 32 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Deluxe Suite

Deluxe Suite | 1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Deluxe Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
  • 60 sq m
  • 1 bedroom
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Suite, Private Pool

Deluxe Suite, Private Pool | 1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Deluxe Suite, Private Pool

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Private pool
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Suite, Private Pool, Pool View

Executive Suite, Private Pool, Pool View | 1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Executive Suite, Private Pool, Pool View

Highlights

Yard
Furnished balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Private pool
Private indoor hot tub
Air conditioning
  • 90 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Executive Suite

Executive Suite | 1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Executive Suite

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
  • 78 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Junior Suite, Private Pool

Junior Suite, Private Pool | 1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Junior Suite, Private Pool

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Private pool
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Junior Suite, 2 Bedrooms

Junior Suite, 2 Bedrooms | 1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Junior Suite, 2 Bedrooms

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
  • 64 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds

View all photos for Premium Room - Residence Collection

Premium Room - Residence Collection | 1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Premium Room - Residence Collection

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
HDTV
Pillow menu
  • 32 sq m
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Premium Room, Private Pool - Residence Collection

Premium Room, Private Pool - Residence Collection | 1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Premium Room, Private Pool - Residence Collection

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Private pool
Air conditioning
Connecting rooms available
HDTV
  • 32 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Premium Junior Suite, Private Pool - Residence Collection

Premium Junior Suite, Private Pool - Residence Collection | 1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Premium Junior Suite, Private Pool - Residence Collection

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Private pool
Air conditioning
Connecting rooms available
HDTV
  • 36 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Premium Suite - Residence Collection

Premium Suite - Residence Collection | 1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Premium Suite - Residence Collection

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
HDTV
Pillow menu
  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Premium Suite, Private Pool - Residence Collection

Premium Suite, Private Pool - Residence Collection | 1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Premium Suite, Private Pool - Residence Collection

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Private pool
Air conditioning
Connecting rooms available
HDTV
  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Junior Suite, Pool View

Junior Suite, Pool View | 1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Junior Suite, Pool View

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

About the neighborhood

Map
Kolymvari, Platanias, Crete Island, 73006

What's nearby

  • Orthodox Academy of Crete - 12 min walk - 1.0 km
  • Tavrontis Beach - 4 min drive - 3.5 km
  • Máleme Beach - 8 min drive - 8.0 km
  • Afrata Beach - 9 min drive - 6.5 km
  • Platanias Square - 15 min drive - 16.7 km

Getting around

  • Ioannis Daskalogiannis Airport (CHQ) - 46 min drive

Restaurants

  • ‪Μπουκιά & Γεύσεις - ‬4 min drive
  • ‪Μύλος Καφέ - ‬1 min walk
  • ‪Paliria - ‬3 min drive
  • ‪Seaesta - ‬12 min drive
  • ‪Palio Arhontiko - ‬1 min walk

About this property

Avra Imperial Hotel

Luxury family-friendly hotel near Orthodox Academy of Crete
3 poolside bars, a swim-up bar, and a beach bar are just a few of the amenities provided at Avra Imperial Hotel. With a beachfront location, beachfront dining, and sun loungers, this hotel is the perfect place to soak up some sun. Indulge in a manicure/pedicure, a Swedish massage, and a body wrap at Apivita Spa, the onsite spa. At the 5 on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and Mediterranean cuisine. Yoga classes and fitness classes are offered at the 24-hour gym; Avra Imperial Hotel also has a terrace, shopping on site, and a coffee shop/cafe. In addition to a garden and a playground, guests can connect to free in-room WiFi, with speed of 25+ Mbps.
You'll also find perks like:
  • 4 outdoor pools and an indoor pool, along with sun loungers, pool umbrellas, and a lifeguard on site
  • Free self parking and valet parking
  • Bike rentals, 2 outdoor tennis courts, and a bus station shuttle
  • A free beach club on site, an electric car charging station, and express check-out
  • Guest reviews give top marks for the helpful staff
Room features
All 328 individually furnished rooms feature comforts such as premium bedding and pillow menus, as well as thoughtful touches like laptop-compatible safes and laptop-friendly workspaces.
Other amenities include:
  • Egyptian cotton sheets and pillowtop mattresses
  • Designer toiletries and hair dryers
  • Furnished balconies or patios, wardrobes/closets, and separate sitting areas

All inclusive details

All-inclusive room rates at Avra Imperial Hotel are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
Room service during certain hours
In-room minibar (all beverages included)

Land activities

Kids club
Childcare

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Bus station shuttle (surcharge)
  • Free secured, covered self parking on site
  • Free secured, covered valet parking on site

Food and drink

  • 3 poolside bars
  • 4 bars/lounges
  • 5 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining

Restaurants on site

  • Al Fresco
  • Avra Seaside
  • Basilico
  • Blue Dong
  • Xatheri

Things to do

  • 2 outdoor tennis courts
  • 24-hour gym
  • 4 outdoor pools
  • Arcade/game room
  • Bicycle rentals
  • Bicycle shuttle
  • Bicycle storage
  • Bicycle tours
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free beach club
  • Free children's club
  • Full-service spa
  • Hot tub
  • Indoor pool
  • Library
  • Playground
  • Private wine tours
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Winery release events
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Baby toys
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Stroller
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 10 meeting rooms
  • Business center
  • Conference center (21,528 square feet of space)
  • Coworking space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • Hardwood flooring in room
  • No elevator

More

  • 2 buildings
  • 3 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Built in 2011
  • Comprehensive food waste policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Lifeguards
  • Locally-owned and organized tours and activities
  • Reusable cups
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • HDTV

Food and drink

  • Champagne service
  • Free bottled water
  • Late-night room service
  • Meal delivery service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Separate sitting area
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 6:00 AM; Check-in end time: anytime
Early check-in subject to availability
Contactless check-in available

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 5 and up; COVID-19 vaccination record requirement applies to all guests aged 10 and up

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 20 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 13 lbs per pet)
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 31 March, EUR 4.00 per accommodation, per night
  • A tax is imposed by the city: From 1 April - 31 October, EUR 15.00 per accommodation, per night
  • COVID-19 testing fee (antigen/rapid screening): EUR 20 per person, per stay.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: EUR 20 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses solar and geothermal energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 1042K015A0208201

We should mention

This property does not have elevators
Cash transactions at this property cannot exceed EUR 500, due to national regulations; for further details, please contact the property using information in the booking confirmation
Pool access available from 9:00 AM to 7:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
Guests under 15 years old are not allowed in the fitness facility or hot tub, and guests under 10 years old are only allowed in the swimming pool with adult supervision
Guests under 14 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Avra Beach Imperial
Avra Imperial Beach
Avra Imperial Beach Platanias
Avra Imperial Beach Resort
Avra Imperial Beach Resort Platanias
Avra Imperial Resort
Avra Imperial Hotel Platanias
Avra Imperial Platanias
Avra Imperial
Avra Imperial Hotel Hotel
Avra Imperial Hotel Platanias
Avra Imperial Hotel Hotel Platanias

Frequently asked questions

Does Avra Imperial Hotel have a pool?

Yes, this property has an indoor pool, 4 outdoor pools, and a children's pool. Pool access is from 9:00 AM–7:00 PM.

Is Avra Imperial Hotel pet-friendly?

Yes, this hotel allows dogs (limit 1 total) with a maximum weight of up to 13 lbs per pet. There's a fee of EUR 20 per pet, per day. Service animals are exempt from fees.

How much is parking at Avra Imperial Hotel?

Self parking and valet parking are free at this property.

What time is check-in at Avra Imperial Hotel?

Check-in start time: 6:00 AM; Check-in end time: anytime.

What time is check-out at Avra Imperial Hotel?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Avra Imperial Hotel?

Some rate plans available at this property are all-inclusive.

Where is Avra Imperial Hotel located?

Located in Platanias, this beachfront hotel is connected to the convention center, 0.6 mi (0.9 km) from Orthodox Academy of Crete, and within 20 mi (32 km) of Manousakis Winery and Old Venetian Harbor. Falassarna Beach and Balos Beach are also within 20 mi (32 km).

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Reviews

Avra Imperial Hotel Reviews

9.0

Wonderful

9.2

Cleanliness

7.2

Location

9.0

Staff & service

9.0

Eco-friendliness

9.2

Property conditions & facilities
Rating 10 - Excellent. 169 out of 254 reviews
Rating 8 - Good. 53 out of 254 reviews
Rating 6 - Okay. 17 out of 254 reviews
Rating 4 - Poor. 10 out of 254 reviews
Rating 2 - Terrible. 5 out of 254 reviews

Reviews

10/10 Excellent

Liliya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful time at the hotel! I loved the spa, the pool and had the best night sleeps! It is a shame that the main restaurant does not serve a real espresso from ground coffee beans as it would have been nice to enjoy a good cup of coffee with the wonderful breakfast, but despite this, I will happily return to the hotel
Stayed 2 nights in Oct 2025

10/10 Excellent

Katarina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, would stay again!
Stayed 7 nights in Sep 2022

10/10 Excellent

Petros Sotiri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Best hotel and superb service, staff really go the extra mile to make it a holiday to remember. Great dining options and amenities. Beautiful hotel too and surrounding area
Stayed 5 nights in Oct 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Oct 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My daughter (15) and I loved this hotel. Our stay was just amazing. We enjoyed our room with a private pool and the awesome pool view. The food was amazing. We liked the buffet. The staff were very nice and the cleaning lady was very kind and caring. It’s a nice hotel for families too. We will be back. Thank you for being a part of our wonderful vacation. Your hotel was a big part of this wonderfulness.
Stayed 6 nights in Aug 2024

10/10 Excellent

VASILIKI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal property for families with children. The luxury all-inclusive package we booked was also great. A special call-out for the staff in the pool-bar where we spent a lot of our time. They were pleasant, warm, offering great level of service. They made our stay special. :-)
Stayed 9 nights in Aug 2023

8/10 Good

Tuomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good value for the money

This hotel has a really good spa with gym, saunas and jacuzzi. Rooms are very modern, soacious and clean but the bed is extrmely hard. The buffet restaurant was more tyan enough for us for the weekend - they have extremely wide range of varieties on table and the selection changes day to day. But the staff was absolutely lost with allergy information and they had my wife eat food with nuts and almonds several times although she kept asking if it was safe ot not. Very poor job on several occasions from the restaurant staff. Otjer than that it was a very nice and relaxing stay!
Stayed 3 nights in May 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would recommend

Was such a beautiful hotel, food was amazing out of this world so much choice. Staff all so friendly. Would recommend. Sun beds and chairs around pool was not very comfortable after a while.
Stayed 5 nights in Sep 2023

8/10 Good

Ernst

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was great for the excellent selection of restaurants, food, pools, cleanliness/spotless. Great if one wishes to relax/lounge for several days and enjoy amazing food. On the other hand reception staff seemed a bit defensive and evasive with encountered issues. One particularly annoying thing was 2 treadmills for the hundreds of people at the facility. Having to wait for the right moment for exercise equipment, to work off all that overeating was disappointing. The property is not beachfront, and the beach was painfully rocky. Good stay nonetheless.
Stayed 7 nights in Aug 2024

10/10 Excellent

Zoje

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles perfekt, nichts zu bemängeln nur die lage rundherum des hotels, leider viel zu abgelegen/abgeschieden.. bis zum zentrum chania ist es eine halbe stunde mit dem auto weit weg…
Stayed 4 nights in Sep 2025

10/10 Excellent

Vlas

Liked: Amenities
Excellent Service. Excellent resort and facilities. Great selection of food, very clean rooms, tidy pool areas. Very friendly and accommodating staff from the reception to the dining areas. An excellent resort to relax in comfort. Will visit again. Deserves its 5 star rating.
Stayed 4 nights in Sep 2025

10/10 Excellent

Simone

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es hat einfach alles gepasst. Tolles Hotel, die Pools, das Essen, das Personal, die Zimmer.. Im „Ort“ ist nicht viel los, aber man kommt sehr gut mit dem Bus nach Chania. Wir waren sehr zufrieden und empfehlen das Hotel auf jeden Fall weiter. :)
Stayed 9 nights in Sep 2025

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles in allem ein super Hotel für Entspannung.
Stayed 9 nights in Sep 2025

10/10 Excellent

Juan

Liked: Amenities
The room was spacious, clean, and comfortable. The property was well maintained and beautiful. The staff from housekeeping, bar, concierge, wait staff to front desk were fantastic. They all went out of their way to make you feel welcomed and valued. Thank you all for an enjoyable time.
Stayed 11 nights in Sep 2025

2/10 Terrible

Ayse

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Gebuchtes Zimmer wurde nicht gegeben, Differenz wurde nicht erstattet. Wasser nicht aufgefüllt, minibar wurde nicht aufgefüllt Lunch war im Residenz Bereich nicht verfügbar, Zimmer Service 3€ pro Bestellung und das alles trotz all inclusive! Schrecklich! 15.000€ dafür dass man nicht mal Wasser bekommt. Eines nachts stand Zimmer Türe einfach offen, direkt Rezeption Bescheid gesagt, seit über 10 Tagen keine Antwort warum!!
Stayed 9 nights in Sep 2025

10/10 Excellent

Jana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Avra Imperial Hotel überzeugt durch eine gelungene Kombination aus modernem Design, gepflegter Anlage und hoher Servicequalität. Die großzügigen Poolbereiche sowie der direkte Zugang zum Strand bieten ideale Voraussetzungen für erholsame Urlaubstage. Besonders hervorzuheben ist die Freundlichkeit und Professionalität des Personals, das stets aufmerksam und zuvorkommend agiert. Auch die gastronomische Vielfalt überzeugt: Von reichhaltigen Buffets bis hin zu qualitativ hochwertigen À-la-carte-Restaurants wird ein breites Angebot geboten. Insgesamt ein ausgezeichnetes Hotel, das hohen Ansprüchen gerecht wird und uneingeschränkt weiterzuempfehlen ist.
Stayed 7 nights in Aug 2025

10/10 Excellent

Chloé

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent rapport qualité prix . Deuxième séjour dans cet hôtel. Petit bémol : Le buffet manque un peu de diversité le soir.
Stayed 7 nights in Jul 2025

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic room and stay in a private pool suite in the Residences. Amazing meals in local restaurants!
Stayed 8 nights in Jun 2025

8/10 Good

Monique

Liked: Amenities, property conditions & facilities
Wir hatten glücklicherweise das beste Zimmer im ganzen Hotel (Adults-Only-Bereich) mit einer großen Terrasse und vielen Sonnenstunden. Die meisten anderen Hotelgäste mussten sich mit 2-3 Sonnenstunden auf ihren Terrassen begnügen und die waren dann entweder sehr früh am Morgen oder am späten Nachmittag. Wer plant das architektonisch so?! Das Frühstücksbuffet fanden wir sehr gut. Den Fitnessbereich von der Ausstattung her auch. Wer einen schönen, hoteleigenen Strandabschnitt wünscht wird bei diesem Hotel enttäuscht sein. Das größte Minus war für uns jedoch der Service. Mal ganz davon abgesehen, dass man hier im Mai/Juni in der Nebensaison mit weniger Personal arbeitet, was sich besonders bei den Öffnungszeiten (nur bis 17:00 Uhr) des Spa-Bereiches und bei der Reinigung der Pools bemerkbar gemacht hat, musste man vor allem mit jedweden Anliegen mehrfach kommen bis etwas passierte. Das stellen wir uns in 5-Sterne-Hotels in dem Preissegment anders vor und sind es auch anders gewohnt. Das Personal an der Rezeption wirkte oft überfordert, vergesslich und nicht besonders engagiert. Auch gab es mit einigen Bediensteten nicht marginale Kommunikationsschwierigkeiten auf Grund mangelnder Englischkenntnisse. Die Preise im Spa-Bereich sind unverschämt (Bsp. 140€ für 70 Min. Hot-Stone). Wir waren dementsprechend außerhalb des Hotels im Spa. Es gibt in der Gegend (Nordwesten Kretas) bessere Hotels, gerade im Adults-Only-Bereich. Wir werden nicht wiederkommen.
Stayed 12 nights in May 2025

10/10 Excellent

Nico

Liked: Cleanliness, amenities, property conditions & facilities
Super Hotel, eine reine Wohlfühloase! Die Lage ist nur etwas abgelegen und man kann in der Umgebung nicht viel unternehmen, es gibt nur ein Bus der in die Stadt nach Chania fährt. Die Fahrt nach Rethymno dauert zum Beispiel 2 1/2 Stunden. Mietwagen für Unternehmungen ist ein absolutes muss. Ansonsten das Hotel sehr sauber, freundlich und leckeres Essen!
Stayed 7 nights in May 2025

8/10 Good

Hui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

No refund when I made duplicate booking

All are good, except no refund when I made duplicate booking by mistake, even I talked to them 1 week before the arriving date. I waste 3 nights
Stayed 5 nights in May 2025

10/10 Excellent

Evan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Séjour idyllique

Magnifique hôtel, piscine privative grande et sans vis à vis pour notre chambre. Buffet diversifié et bon. Seul le check-in a pris beaucoup de temps avec la chambre qui n'a pas été disponible avant 18h.
Stayed 3 nights in May 2025

10/10 Excellent

Marie-Aude

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay. The hotel is very comfortable and the staff is helpful. The pools are amazing (although a bit cold in the low season). The facilities are in great condition. We couldn’t have asked for more from this hotel!
Stayed 6 nights in Oct 2024

8/10 Good

Franka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es ist ein mega schönes Hotel! Wirklich immer wieder gerne ….
Stayed 7 nights in Oct 2024

8/10 Good

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir waren insgesamt sechs Nächte in diesem Hotel und es hat uns wirklich sehr gut gefallen. Allerdings hatten wir ein Zimmer mit Privat Pool und dieses Zimmer war in einem anderen Gebäude von dem Hotel gelegen, und man musste immer über eine Fußgängerbrücke laufen, um dann ins Hauptgebäude mit den großen Pools zu kommen. Wir würden noch mal in das Hotel kommen allerdings dann das Geld für das Privat Pool Zimmer sparen, weil der Privat Pool leider viel zu kalt war im September und das bei einer Außentemperatur von 28°. wenn man All Inclusive gebucht hat, kann man sich dort ausreichend den Magen voll schlagen und die ganze Karte von oben bis unten durch trinken. Die Speisen sowie die Getränke haben alle eine sehr gute Qualität gehabt und waren zu unserer vollsten Zufriedenheit.
Stayed 6 nights in Sep 2024