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"Room was a bit poky but very clean. Had an outdoor terrace off our room. Was lovely. Staff exceptionally helpful"

"Since the booking was made for the same day, I wasn’t able to select a higher-priced option that includes free cancellation. I booked this hotel by mistake, as the drive turned out to be too long and we wouldn’t be able to arrive before check-in time. I understand this was my error, but I tried to cancel the reservation within 30 minutes of booking, and the system didn’t allow it. I also attempted to reschedule for a later date, but that request was declined. I contacted both the hotel and Hotels.com, but haven’t been able to find a resolution. I would really appreciate it if the hotel could be a bit more flexible in a situation like this."

"Only stayed for one night but wished I had booked for longer. Staff creates very relaxing atmosphere especially pool area. Spent most my time just relaxing at pool snacking and drinking, loved it. If I am back in Massa for extended stay will definitely look to get room here."

"Beautiful property, full of history and culture. Staff at Castello have been exceptional, friendly and attentive. 5/5 for cleanliness and food. Pool is quite clean and well equipped for relaxing. Would highly recommend :-)"

"I currently in my second stay with this hotel. The staff has been the best part especially as a foreigner that doesn’t speak Italian. They have aided me with friendly enthusiasm in a couple of problems outside their scope to which I am very grateful. The accommodation large, modern and clean. There is an excellent courtyard with numerous sitting options for relaxing outside. Definitely recommend this hotel I will likely be back here in a year. "

"Lovely old mountain house with great pizza oven and stone built BBQ. The gardens are great and the pool was amazing. THAT VIEW!! you feel like you are swimming in the mountains. We even saw fire flies at night. "

"Great Hotel, highly recommend"

"It was absolutely lovely!"

"Property itself was ultra clean and the staff were amazing. The building is a little dated but perfectly functional. Unfortunately, the drawback of the area is that the beaches are mostly fully reserved for the entire season by Italians from the city and so it is almost impossible to get a place in any of the beaches even or of peak season"