Does Coconut Palms Resort & Diamond Casino have a pool?

Yes, this property has an outdoor pool.

Is Coconut Palms Resort & Diamond Casino pet-friendly?

No, pets are not allowed at this property.

How much is parking at Coconut Palms Resort & Diamond Casino?

Self parking is free at this property.

What time is check-in at Coconut Palms Resort & Diamond Casino?

Check-in start time: 2:00 PM; Check-in end time: anytime.

Where is Coconut Palms Resort & Diamond Casino located?

Situated in Port Vila, this hotel is within a 10-minute walk of Erakor Lagoon, Independence Park, and Parliament House. National Museum and Port Vila Market are also within 15 minutes.

Coconut Palms Resort & Diamond Casino Reviews, Deals & Photos 2025

4/10 Poor

Sean

1 September 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

3rd week here, my room wouldn't get hot water the whole time. Only a trickle of water with no pessure coming out of shower head, only luke-warm. No fresh towels available for 2 days as they were wet. Tv in chinese, remote too, fan goes off when light turned off. No fridge, noisy neigbourhood with roosters crowing all night and dogs barking nonstop. Also sounds from casino, non stop beeping all night and day. Some staff were nice, and helpful sometimes. Rooms need updating, renovating, improving and repairing. Lack of self catering options as no cooking facilities or bbq on grounds and no cooking setup in the room.

Stayed 7 nights in Aug 2025

4/10 Poor

ian

17 March 2025

Disliked: Cleanliness

Room was not cleaned for 4 days. No new towels. Ran out of toilet paper.

Stayed 4 nights in Mar 2025

2/10 Terrible

Thierry

22 September 2024

Disliked: Staff & service, amenities, property conditions & facilities

The hotel is not what is advertised. Had to ask for housekeeping which was only once over 6 days and not properly done. Discovered another guest in my room who was able to open my room with his room's key. Single bed room and bathroom not well designed, and poor condition (no fan and aircon).

Stayed 6 nights in Sep 2024

4/10 Poor

Sean

1 September 2025

Disliked: Cleanliness, amenities, property conditions & facilities

Rooms only serviced if you drop key off at reception. Took a full day to service room and I got back and only the bed changed, nothing else cleaned. Also my screen in my bathroom was missing on return and window and door to balcony left opened while raining, with my posessions inside. Often times no towels available as they weren't dry. When requesting services sometimes all the items requested don't arrive. No fridges, loud neigbourhood with roosters crowing all night and dogs barking constantly. Reception accused me of not leaving deposit, Instead of communicating with other staff. First week was fine, gave $50, got receipt. I decided to book a second week, Checked out with one morning reception staff member and transfered my same initial $50 note for deposit that I used for my first week and used it for the second week. She didn't write me a reciept for the deposit, or inform afternoon reception staff of this. I left my bags, came back later and checked in with different reception staff member (afternoon). Afternoon Reception staff member said to me one night, "you didn't leave deposit", I told her I did and she said "no I checked you in remember"? She wanted to argue that I was wrong. When I checked out the next day with the morning reception staff member there was my cash deposit and I got my $50 aus note back. Tv is in chinese, remote in chinese, fan remote in chinese. Owner rude, angry when being let into hotel late at night or early morning.

Stayed 7 nights in Aug 2025

2/10 Terrible

William

2 February 2025

Liked: Staff & service

Disliked: Cleanliness, amenities, property conditions & facilities

They had no idea we had reservations for over 2wks and I confirmed it a week before we showed up. Then I showed the staff our reservations and they put us in the room that we reserved. About 30mins later the same staff that checked us in and showed us to our room shows up with a manager (that’s want she called him) he was telling me, that we did not pay enough for the room we paid for and we were been moved to a smaller room. the Staff tried to explain to him that we were in the right room, and he wanted more money to stay in the room we were in. Then I said I was reaching out to Expedia and he walked away upset. then about 20mins later the same lady that checked us in and came with the Manager, came back to apologies for his behavior and to reassure us we were in the right room. Then the TV had 1 Channel and everything was in a language we had to use our phones to translate. No shower curtains, we paid for a room with A/C and is was on for 16hrs on high and never got below 27 degrees. Nothing is as advertised.

Stayed 1 night in Feb 2025

8/10 Good

Suping

19 August 2025

Stayed 3 nights in Aug 2025

2/10 Terrible

Hew

24 July 2025

Disliked: Cleanliness

Stayed 2 nights in Jul 2025

6/10 Okay

Benoît

19 June 2025

Liked: Cleanliness, property conditions & facilities, room comfort

Stayed 3 nights in Jun 2025

10/10 Excellent

Claudia

22 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property was very good and clean close to everything such as shopping, transport and beach.

Stayed 3 nights in May 2025

6/10 Okay

Hnamuko

18 April 2025

Stayed 7 nights in Apr 2025

2/10 Terrible

SIN

21 January 2025

Disliked: Property conditions & facilities, room comfort

Stayed 1 night in Jan 2025

Coconut Palms Resort & Diamond Casino

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