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"Great location, wonderful staff "

"Waited over 45 minutes for shuttle that is supposed to run every 10-15 minutes"

"Great location, very helpful front desk, amazing breakfast and nice spa"

"The hotel is nice but very simple. The staff isn’t welcoming and cheery just very business with minimal conversation. We felt as if we were a bother. The lobby is very basic with no real sitting area and the entrance to the hotel is on the backside not the street level which is inconvenient when arriving and unloading. It’s not clearly noted and is a bit confusing. Room was a good size and the bed was comfortable. Pillows were very hard unfortunately. There is a small, complimentary coffee station in the lobby that is a nice perk. "

"Airy room, great view, and location"

"Clean room nice bathroom kind staff "

"Not as convenient as some other hotels in Bilbao but not terribly out of the way (beware the uphill walk from town!). Breakfast is special - very large selection and many healthy choices, especially for gluten-free. The room was fine, parking was a little tough to get in and out in our suv - but onsite and simple. "

"Location: great! Staff: excellent. Funishings: modern and classy. Washroom fittings and fixtures: excellent Linens: good Bed: like sleeping on cardboard over springs unfortunately. "

"Great location, room was spacious and staff gave great recommendations"