"Our stay was deeply underwhelming and certainly did not reflect a 5-star rating. Even with a complimentary room upgrade, the space was extremely small and had a lingering, unpleasant smell of a dirty mop. The room temperature was far too high for sleeping, and when we asked to have the air conditioning adjusted, we were simply told to open a window. This was particularly frustrating as the smell of cigarette smoke from adjoining rooms was disgusting.
The "luxury" amenities were also lacking: the pillows were incredibly uncomfortable—feeling like bricks or stuffed fabric—and the spa was overpriced at €35 per person for just one hour. We opted to drive to Stufe di Nerone instead, which offered much better value. To top it off, breakfast was poor, and we were hit with extra costs of €30 per night for parking and a €5 city tax. We actually spent our first night searching for alternative hotels at 4:00 AM."
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