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"Good"

"My stay in Praia was nothing short of exceptional. From the moment I arrived, the staff made me feel genuinely welcomed—professional, attentive, and always ready to help with a smile. The hotel itself was spotless and well-maintained. My room was spacious, comfortable, and offered beautiful views that made every morning feel special. The bed was extremely comfortable, and everything—from the air conditioning to the Wi-Fi—worked perfectly throughout my stay. One of the highlights was the location. Being in Praia, I had easy access to key areas, restaurants, and the beach, which made exploring the city very convenient. The food was also impressive, with a great variety of options and consistently high quality. Breakfast each morning was fresh and satisfying, setting the tone for the day. What truly stood out, though, was the level of service. The staff went above and beyond to ensure I had everything I needed, making my experience both relaxing and memorable. I would absolutely recommend this hotel to anyone visiting Praia and would not hesitate to stay here again. A top-tier experience from start to finish."

"The room was clean and comfortable, and the main receptionist we met during the day was very nice. The problem happened after we returned from exploring. The bathroom flooded due to very poor connections under the sink faucet. I understand that this was likely not something that could have been immediately fixed. The water was cut off, and we used our own towels to cover the wet floor. Unfortunately, no one offered to bring us replacement towels, and the night receptionist seemed more concerned about ending their shift than helping to remedy the situation. I did ask if another room was available, but I was told the hotel was fully booked. While I understand that limitations exist, some assistance or reassurance would have been appreciated rather than confusion and dismissive reactions."