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"Room wasclean , staff are always helpful "

"Immaculate, stylish rooms and some of the best beds we have ever stayed on. But what makes this place special is the staff. Without exception, everyone was friendly, professional and really tried to make every interaction personal and friendly. "

"Nice, CV owned property with hot water and pleasant staff."

"Everything was lovely. Stayed one night on my way to Airport next day. Staff was very lovely, the views are beautiful. Breakfast was good, better that I expected. Room was spotless clean A little small but very cosy and comfortable. Excellent location Overall recommended and if come back to a hotel would not mind staying there again."

"Spotless room, helpful staff, wonderful breakfast."

"The room was clean and comfortable, and the main receptionist we met during the day was very nice. The problem happened after we returned from exploring. The bathroom flooded due to very poor connections under the sink faucet. I understand that this was likely not something that could have been immediately fixed. The water was cut off, and we used our own towels to cover the wet floor. Unfortunately, no one offered to bring us replacement towels, and the night receptionist seemed more concerned about ending their shift than helping to remedy the situation. I did ask if another room was available, but I was told the hotel was fully booked. While I understand that limitations exist, some assistance or reassurance would have been appreciated rather than confusion and dismissive reactions."

"yes"

"Elevator was out of service. "

"It was OK, especially for the price. But convenient location on the Plateau, with shops, sights restaurants just walking out the door."