"The resort is beautiful and the views are amazing. The room had everything you could wish for and housekeeping service was excellent. The only reason I give 4 stars instead of 5 is because I found the level of service from the staff at reception, breakfast and the pool bar was not 5 star. In general staff were aloof and not welcoming or engaging. At breakfast they forgot our order and kept walking past our table. It clearing plates. At the pool bar they didn’t clear dirty plates and glasses from peoples tables and served warm beer. There is no excuse for that in a 5 star hotel. I recommend to the hotel that they invest more in staff training and how to give guests a true 5 star experience."
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