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"We stayed in the "Comfort Double Room" part of the hotel, and the place was far from 4-star superior quality. It felt like an unmaintained 1980s relic with unpleasant red shag carpet and almost zero soundproofing. The room was objectively dirty and hazardous: Hygiene: There was active mold on the bathroom ceiling and in the shower grout. The toilet had a visible brown biofilm build-up under the rim, and the water faucet was covered in heavy limescale. Expired Food: I found coffee creamers that had expired over 100 days ago (Dec 2025) and minibar chips expired by two months. Security: While we were out, housekeeping took an active key card from our room without explanation. We had to go back to the desk to reprogram everything because we didn't know who had it. Service: Breakfast service was incredibly slow; it took a very long time just to get a coffee. Management provided a partial discount after I showed them the photos, but a refund doesn't fix these health and safety issues. If you book here, be very careful which wing they put you in."

"Great experience our whole stay. The staff was friendly at check-in, the room was perfect and quiet, breakfast was delicious with a good variety for everyone. We had plenty to eat. Check out was simple."

"Room was very clean and spacious! The property itself is classic. The staff was a bit difficult we would get different information from different staff. They also weren’t very friendly at the restaurant Le Bristol. We had dinner and breakfast there. Dinner was ok. When they asked if we would like to see the wine menu we said “yes we would like to look at it” and the waitress rolled her eyes. The food I would say is average. My husband dish was very dry and lacked flavor. Breakfast was also average and to be honest for the price you pay a big let down. The options are limited and wasn’t anything special. Not likely to stay again. "

"Tres bon petit dejeuner, beaucoup de choix "

"Loved this hotel. Clean, big rooms, super comfortable bed. Beautiful building. Nice bar. Would stay again anytime."

"Always a welcoming staff and truly helpful. I enjoy staying here, it close to everything, food, parks, shopping and restaurants!"

"Wonderful experience. Staff was very friendly and helpful. Property was excellent. Great location within walking distance of attractions."

"Room was clean and comfortable "

"Very spacious and comfortable rooms, friendly staff, incredible view from the dining room and delicious breakfast. I try to stay here twice a year. Wouldn't stay anywhere else in Bad Kreuznach,"