Find all hotels by Accor Hotels in Prospect Heights, IL

"Breakfast is not good ! There wasn't much choice, I didn't expect such a poor breakfast at this hotel! !"

"My stay at Sonesta Suites was comfortable and restful. The two women at the front desk were professional, kind, and got me checked in quickly. Unfortunately, the first room I was assigned had a strong odor of marijuana. However, the staff handled the situation promptly, moved me to a new room right away, and were very apologetic. The new room was extremely clean and comfortable, and everything appeared to be in great condition. The only issue I encountered was that there were no towels in the room, so I did have to return to the front desk to request some. Otherwise, the room was quiet, I slept well, and checkout was quick and seamless. I also appreciated the airport shuttle, which arrived within 15 minutes."

"The room was ok I cleaned it myself after checking in and found it not as clean as it seems."

"Old, dirty carpet. Fine bed. Clean sheets nothing special."

"the housekeeping was not good, and the staff were a little rude"

"Unfortunately this is an older property that has not been updated so almost inappropriate to review as the age of the property becomes the main criticism! "

"Very thin walls could hear a child crying all night. There was a huge gap on my door. You could see clearly outside without opening the door."

"Ernesto was fantastic simply because of his professionalism and attention to detail. "

"Staff was very helpful and hardworking. Facility and infrastructure was old and need improvement."