Find Family Hotels in Provo, UT

"Horrible on all accounts. Never stayed, customer service was absolutely horrible and cancelled our reservation cause we didn't have an additional $100 deposit. He cancelled our reservation before giving us a chance for a friend to send us the $. Horrible experience on all accounts. "

"The room was clean, the beds comfortable, rooms were quiet with very little to no noise from the hall or adjacent rooms; the shower was great if you like lots of water which we both do; the A/C kept the room really nice and cool without making any undo noises; and the little 'fridge in the room worked well. I only found 2 things I would change. The parking that is specified for the hotel wasn't clearly marked and we weren't sure, until I inquired at the desk, if the parking was for the Springhill Suites, Shirley's (which is a breakfast restaurant), or Tandoori Restaurant. Once we knew where we could park there were always plenty of spaces available. In addition, I'm kind of a fitness nut and love to use the stairs rather than an elevator. I always used the North stairwell and it was probably the NICEST stairwell I've seen in a long time - a nice big window at each landing, clean, cushy carpet, and quite nice framed artwork on each landing as well. The stair rails were white steel which unfortunately need a good wipe down on the top surfaces. Also the light fixture on the 2nd floor landing was burned out so the artwork didn't show as well and it felt a tiny bit dark. For those of you who never use a stairwell this will seem silly but I think if the stairs are clean then it follows that the rest of the facility will be as well. "

"All was well except the ac in the room didn’t work so made for a miserable night"

"Clean rooms nice owners "

"breakfast was delicious. staff pretty nice, parking pretty safe"

"Every thing was great!"

"Check-in was extremely disorganized and took a long time likely due to the hotel using a newer computer system. Hotel staff seemed confused by the new system which caused issues. Our first room was determined to be unacceptable due to stains on bed mattresses indicating possible bed bugs. We were told that the room's window had been left open for over 24 hours by a previous guest allowing some insects to get in and that the room may need to be fumigated. After requesting to be re-roomed, we were assigned a room adjacent to the first room which we determine to be unacceptable since bugs can often travel between walls. I also heard other hotel guests experiencing challenges with the check-in and rooming process including one who was given a room in which another guest was already assigned."

"Everything was adequate except for the USB Port to charge my device on the alarm clock wasn’t working. The toilet was a little dated because of the height for an older person to stand up."

"Great location and very friendly stuff"