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Banyan Tree Puebla

5.0 star property
This urban sanctuary in historic Puebla invites travelers to relax by the outdoor pool or book rejuvenating treatments at the Sense Spa

Choose dates to view prices

Banyan Tree Puebla creates a peaceful retreat in the historic center with its rooftop terrace, garden and outdoor pool. Travelers can enjoy authentic Thai cuisine at one of three restaurants while experiencing the attentive service that previous guests consistently highlight.
VIP Access

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
The current price is AED 585
AED 754 total
includes taxes & fees
29 Mar - 30 Mar

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Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Urban Bliss

Urban Bliss | Premium bedding, pillowtop beds, minibar, in-room safe

Urban Bliss

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Heating
Dining table
TV
Premium bedding
Separate bedroom
Blackout drapes/curtains
Pillowtop bed
  • Garden view
  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Harmony Suite

Harmony Suite | Premium bedding, pillowtop beds, minibar, in-room safe

Harmony Suite

Highlights

Separate dining area
Air conditioning
Heating
Dining table
TV
Premium bedding
Separate bedroom
Blackout drapes/curtains
  • City view
  • 210 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Urban Room Double

Urban Room Double | Premium bedding, pillowtop beds, minibar, in-room safe

Urban Room Double

8.6 out of 10
Excellent
(11 reviews)

Highlights

Air conditioning
Heating
Free cribs/infant beds
Dining table
TV
Premium bedding
Separate bedroom
Pillowtop bed
  • City view
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Serenity Suite

Serenity Suite | Premium bedding, pillowtop beds, minibar, in-room safe

Serenity Suite

Highlights

Separate dining area
Air conditioning
Heating
Free cribs/infant beds
Dining table
TV
Premium bedding
Separate bedroom
  • City view
  • 116 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Bliss Suite

Bliss Suite | Premium bedding, pillowtop beds, minibar, in-room safe

Bliss Suite

Highlights

Air conditioning
Heating
Dining table
TV
Premium bedding
Separate bedroom
Blackout drapes/curtains
Pillowtop bed
  • City view
  • 93 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Urban Junior Suite King

Urban Junior Suite King | Premium bedding, pillowtop beds, minibar, in-room safe

Urban Junior Suite King

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Heating
Dining table
TV
Premium bedding
Separate bedroom
Blackout drapes/curtains
Pillowtop bed
  • City view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Urban Junior Suite Double

Urban Junior Suite Double | Premium bedding, pillowtop beds, minibar, in-room safe

Urban Junior Suite Double

Highlights

Air conditioning
Heating
Free cribs/infant beds
Dining table
TV
Premium bedding
Separate bedroom
Pillowtop bed
  • City view
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Bliss Junior Suite

Bliss Junior Suite | Premium bedding, pillowtop beds, minibar, in-room safe

Bliss Junior Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Heating
Dining table
TV
Premium bedding
Separate bedroom
Blackout drapes/curtains
Pillowtop bed
  • City view
  • 63 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Urban Room King

Urban Room King | Premium bedding, pillowtop beds, minibar, in-room safe

Urban Room King

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Air conditioning
Heating
Free cribs/infant beds
Dining table
TV
Premium bedding
Separate bedroom
Pillowtop bed
  • City view
  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Located in Puebla, Banyan Tree Puebla is in the city center. Great Pyramid of Cholula and Artist Quarter are local landmarks, and some of the area's attractions include Africam Safari and National Museum of Mexican Railroads. Traveling with kids? Consider Michin Puebla Aquarium, or check out an event or a game at Cuauhtemoc Stadium. Visit our Puebla travel guide
Map
10 Norte #1402, Col. Barrio del Alto, Puebla, PUE, 72000

What's nearby

  • Artist Quarter
    Artist Quarter
    5 min walk - 0.5 km
  • Zocalo Square showing night scenes and a garden
    Zócalo de Puebla
    12 min walk - 1.0 km
  • Puebla Cathedral which includes night scenes, heritage architecture and a church or cathedral
    Puebla Cathedral
    14 min walk - 1.2 km
  • Fort Loreto which includes heritage elements and military items
    Zona Histórica de los Fuertes
    14 min walk - 1.2 km
  • Puebla Convention Center
    5 min walk - 0.5 km

Getting around

  • Puebla–Cholula Tourist Train Terminal
    6 min drive
  • Puebla Intl. Airport (PBC)
    38 min drive

Restaurants

  • Restaurante Casa Reyna
    7 min walk
  • Tarlets Coffee
    6 min walk
  • Italianni's
    7 min walk
  • Rooftop Banyan Tree
    1 min walk
  • Domino’s Pizza San Francisco
    4 min walk

About this property

Banyan Tree Puebla

Luxury family-friendly hotel near Zócalo de Puebla
At Banyan Tree Puebla, you can look forward to a rooftop terrace, a coffee shop/cafe, and a garden. Treat yourself to a sports massage, a body wrap, or a facial at Banyan Tree Spa, the onsite spa. At the 3 on-site restaurants, enjoy breakfast, dinner, and Thai cuisine. Stay connected with free in-room WiFi, and guests can find other amenities such as a library and dry cleaning/laundry services.
You'll also enjoy perks such as:
  • An outdoor pool along with sun loungers and pool umbrellas
  • Local cuisine breakfast (surcharge), valet parking (surcharge), and a roundtrip airport shuttle (surcharge)
  • Babysitting (surcharge), a front-desk safe, and an elevator
  • Meeting rooms, smoke-free premises, and a banquet hall
  • Guest reviews say great things about the helpful staff
Room features
All 78 rooms offer comforts such as premium bedding and air conditioning, in addition to thoughtful touches like free WiFi and safes.
More amenities include:
  • Children's slippers and childcare services
  • Bathrooms with rainfall showers and designer toiletries
  • Wardrobes/closets, a personal chef, and coffee/tea makers

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Valet parking on site (MXN 220 per day)

Food and drink

  • Daily local cuisine breakfast available 7:00 AM to noon for a fee: MXN 475 to 1,000 for adults and MXN 475 to 999 for children
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Bar Los Lavaderos
  • Pasquinel Bistrot
  • Rooftop Bar
  • Saffron
  • Trattoria Cello

Things to do

  • 24-hour gym
  • Full-service spa
  • Library
  • Outdoor pool

Family friendly

  • Dining table
  • In-room babysitting (surcharge)
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service
  • Wedding services

Business services

  • 4,951 square feet of conference space
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Wheelchair-accessible path of travel

More

  • 4 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Children's slippers
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • TV

Food and drink

  • Chef service
  • Coffee/tea maker
  • Dining table
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 1260 per pet, per day
1 total (up to 22 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MXN 1000.0 per night

Property payment types

Important information

Optional extras

  • Fee for local cuisine breakfast: approximately MXN 475 to 1000 for adults, and MXN 475 to 999 for children
  • Airport shuttle fee: MXN 1250 per vehicle (one-way, maximum occupancy 4)
  • Valet parking fee: MXN 220.00 per day
  • Pet fee: MXN 1260 per pet, per day
  • Rollaway bed fee: MXN 1000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 7 years old are not allowed in the spa, and guests under 13 years old are only allowed with adult supervision

Property is also known as

Rosewood Puebla Hotel
Rosewood Puebla
Hotel Azul Talavera
Azul Talavera Hotel
Banyan Tree Puebla Hotel
Banyan Tree Puebla Puebla
Banyan Tree Puebla Hotel Puebla

Frequently asked questions

Does Banyan Tree Puebla have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Banyan Tree Puebla?

As of 6 March 2026, prices found for a 1-night stay for 2 adults at Banyan Tree Puebla on 29 March 2026 start from AED 585, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Banyan Tree Puebla pet-friendly?

Yes, this hotel allows pets (limit 1 total) with a maximum weight of up to 22 lbs per pet. There's a fee of MXN 1260 per pet, per day. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Valet parking is available for MXN 220.00 per day.

What time is check-in at Banyan Tree Puebla?

Check-in start time: 3:00 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Banyan Tree Puebla?

Check-out is at noon.

Does Banyan Tree Puebla provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of MXN 1250 per vehicle applies.

Where is Banyan Tree Puebla located?

This family-friendly Puebla hotel is located in the historical district, within a 15-minute walk of Main Theater of Puebla and Zócalo de Puebla. El Parian Market and Candy Street are also within 10 minutes. Puebla–Cholula Tourist Train Terminal is 25 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Banyan Tree Puebla Reviews

9.2

Wonderful

9.6

Cleanliness

9.6

Location

9.4

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 517 out of 688 reviews
Rating 8 - Good. 94 out of 688 reviews
Rating 6 - Okay. 36 out of 688 reviews
Rating 4 - Poor. 22 out of 688 reviews
Rating 2 - Terrible. 19 out of 688 reviews

Reviews

10/10 Excellent

Elisa

Liked: Cleanliness, staff & service, amenities
Beautiful hotel, friendly staff, and nice rooms in a good location.
Stayed 1 night in Nov 2025

10/10 Excellent

Alex

Liked: Cleanliness, amenities, property conditions & facilities
Staff was fantastic, room was spotless and extremely comfortable
Stayed 2 nights in Oct 2025

10/10 Excellent

Lluvia

Liked: Amenities
Great experience staying at this Hotel, service was great and the food delicious
Stayed 1 night in Dec 2024

8/10 Good

Kerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible rooms. Very sound proof. Everything is first class. It is a newer building integrated into historic structures with high quality finishing at every turn. Exceptional property. Just touching the historic district. Pleasant location. Only weakness I could find was they are about the only restaurant without a proper espresso machine. Poor me I know. Good excuse for a pre breakfast morning walk
Stayed 1 night in Nov 2025

10/10 Excellent

Florice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. The rooms and bathroom is top notch. The staff is friendly.
Stayed 1 night in Apr 2025

10/10 Excellent

David H

Liked: Cleanliness, amenities, property conditions & facilities
This is an excellent place to stay in Puebla, with lovely rooms, nice restaurants and great staff. Abraham who works in the rooftop bar was an excellent host to us every night we were there! Thanks Abraham.
Stayed 5 nights in Jul 2025

8/10 Good

Doris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and great staff. The food was average at the hotel
Stayed 2 nights in Feb 2025

10/10 Excellent

Arun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, amazing views from rooftop dining/pool area, good dining optione
Stayed 4 nights in Dec 2024

10/10 Excellent

Eve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, staff and service
Stayed 1 night in Aug 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property, modern, beautiful, well appointed and decorated! Amazing and well trained staff; super friendly, helpful and knowledgeable! A million thanks for an absolutely wonderful stay!
Stayed 2 nights in Feb 2025

10/10 Excellent

Gilberto R. Ruiz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic facilities, stellar service and good food venues.
Stayed 3 nights in Aug 2023

10/10 Excellent

Sylvester

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you visit Puebla and want a perfectly-located hotel with every amenity, then the Banyan Tree is the right choice. It's a beautiful property close to the historic center, and the staff is great.
Stayed 2 nights in Jul 2024

8/10 Good

Ruben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property restoration. Garden view from the restaurant is phenomenal.
Stayed 1 night in Nov 2024

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel located very central and convenient to different options from shopping to eating. The staff was amazing and efficient, my only complaint was that the temperature in the room could not be cooler.
Stayed 2 nights in Mar 2025

10/10 Excellent

María Haydé

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The design was superb, very nice property with good service.
Stayed 2 nights in Feb 2024

10/10 Excellent

Monty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Relaxing times

Great location, property well maintained but the main rating is the customer service, this place is customer based, from the moment you arrive to the moment you leave, the attention to the customer is primal. Every employee I encountered was very polite and attentive, they are there to answer every question you could have or need. The food is also great and plenty, overall I recommend this place for your short or long stay. They will be there to make sure you enjoy your stay.
Stayed 3 nights in Jun 2025

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazingly comfortable le hotel, beds super comfy, tub for 2 and great location. Rooftop great for sunsets, clean and friendly staff
Stayed 1 night in Nov 2023

10/10 Excellent

MARISOL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly people, very clean place, staff is very polite, we enjoyed our staying.. we will definitely come back. Love it!
Stayed 4 nights in Jan 2025

10/10 Excellent

Gale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the rooftop view and swimming pool. Also they delicious Thai food there. The employees were fabulous! Very responsive and welcoming!
Stayed 4 nights in Jul 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First trip to Puebla after seeing this property a couple of years ago. Staff are best of all
Stayed 4 nights in Jun 2024

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing ambiance, clean and comfortable, sewer smell at times was a downside but seems to be all over the city
Stayed 3 nights in Feb 2024

10/10 Excellent

Rodrigo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While breakfast is reasonably good, flavor and variety can be improved. The service and attitude from all staff is impecable. Facilities are in very good conditions and the overall experience is excellent
Stayed 3 nights in Nov 2023

10/10 Excellent

Raquel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best stay ever

The hotel was beautiful and had a lot to offer. Our stay was filled with activities like a mixology class and a cooking class. Both were great and the food recipes outstanding. I shout out to Araceli and Fernando our chefs. A special thank you to miguel who was the best waiter ever. Thank you for making our stay as if it were our home. Accommodations we perfect. The only thing I would add is a full length mirror in the room
Stayed 3 nights in Aug 2024

10/10 Excellent

Philippe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel!

Amazing hotel with amazing service! The hotel is beautiful. The rooms are amazing as well as the bathroom that have this beautiful tub. All the hotel colleagues are incredible and make you feel so special. They are very attentive to your every needs. There is an amazing bar behind the front desk that is only opened on Thursday, Friday and Saturday. A must to visit when it is opened. I highly recommend this hotel. Make sure to not get a room that faces the busy street on the side of the hotel. Even though the sound isolation is good, it can get a bit noisy. Overall, an amazing hotel.
Stayed 3 nights in Jul 2024

8/10 Good

Melanie

Liked: Cleanliness, amenities, property conditions & facilities
The property is beautiful and our room was very nicely appointed. The rooftop was the perfect place for sunset! With a view of the volcano. The location is further from the historic center than I would suggest to stay. We love to walk but there is so much to walk and see that adding the extra to get back to the hotel was a bit much. All the shopping and restaurants are around the historic square so we found we would Uber from the hotel to the square then start walking from there. The disappointment with our room was it was hot. The AC would not adequately cool the room. We asked for a fan but it was still stuffy. It’s almost as if they controlled the temps ever though we had a control panel in our room. Also we were on the 4th floor and every night around 10 the sounds of dragging chairs above us was very loud. So loud that it woke us up. I thin it must have been coming from the rooftop when they close for the evening. Staff needs to be attentive to not dragging chairs and realize it is very loud to the floor below them. The hotel is very nice however I would not suggest it because of the location and the cost when dealing with a hot room and the noise from above.
Stayed 3 nights in Mar 2025