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Hotel Casa Real

3.5 star property
Historic charm meets contemporary comfort at this welcoming retreat where guests can warm up by the lobby's roaring fire just steps from ancient wonders

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Hotel Casa Real combines rich history with modern amenities near the Great Pyramid of Cholula. Travelers can gather around the lobby's cozy fireplace after exploring nearby archaeological sites or enjoy a relaxing drink at the hotel's bar.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Breakfast available
  • Bar
  • Room service

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Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Basic Room

Premium bedding, down comforters, minibar, desk

Basic Room

9.0 out of 10
Wonderful
(7 reviews)

Highlights

Connecting rooms available
Smart TV
Premium bedding
Separate bedroom
Down duvet
Private bathroom
Rainfall showerhead
Minibar
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Double Room, 2 Double Beds, Balcony

Classic Double Room, 2 Double Beds, Balcony | Premium bedding, down comforters, minibar, desk

Classic Double Room, 2 Double Beds, Balcony

Highlights

Balcony
Connecting rooms available
Smart TV
Premium bedding
Separate bedroom
Down duvet
Private bathroom
Rainfall showerhead
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Double Room

Superior Double Room | Premium bedding, down comforters, minibar, desk

Superior Double Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Connecting rooms available
Smart TV
Premium bedding
Sofa bed
Down duvet
Separate bedroom
Jetted bathtub
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Comfort Double Room Single Use, 1 King Bed

Comfort Double Room Single Use, 1 King Bed | Premium bedding, down comforters, minibar, desk

Comfort Double Room Single Use, 1 King Bed

8.0 out of 10
Very good
(5 reviews)

Highlights

Connecting rooms available
Smart TV
Premium bedding
Sofa bed
Down duvet
Separate bedroom
Private bathroom
Rainfall showerhead
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Royal Double Room

Royal Double Room | Premium bedding, down comforters, minibar, desk

Royal Double Room

Highlights

Balcony
Individually furnished
Individually decorated
Connecting rooms available
Free cribs/infant beds
Smart TV
Down duvet
Premium bedding
  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Signature Room

Signature Room | Premium bedding, down comforters, minibar, desk

Signature Room

Highlights

Balcony
Individually furnished
Individually decorated
Connecting rooms available
Dining table
Smart TV
Premium bedding
Separate bedroom
  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

Located in Cholula, a neighborhood in San Andrés Cholula, Hotel Casa Real is near theme parks. Great Pyramid of Cholula and Zócalo de Puebla are notable landmarks, and travelers looking to shop may want to visit Explanada Shopping Center and Angelopolis Commercial Center. Looking to enjoy an event or a game while in town? See what's going on at Cuauhtemoc Stadium. Visit our San Andrés Cholula travel guide
Map
603 Calle 14 Ote Santiago Xicotenco, San Andrés Cholula, Pue., 72810

What's nearby

  • Sunset 🌞
    University of the Americas Puebla
    1 min walk - 0.0 km
  • La Virgen de los Remedios Sanctuary showing heritage elements and mountains
    La Virgen de los Remedios Sanctuary
    17 min walk - 1.5 km
  • Great Pyramid of Cholula showing a church or cathedral and tranquil scenes as well as an individual male
    Great Pyramid of Cholula
    17 min walk - 1.5 km
  • Container City
    7 min walk - 0.6 km
  • Zócalo
    8 min drive - 2.3 km

Getting around

  • Puebla–Cholula Tourist Train Terminal
    24 min drive
  • Puebla Intl. Airport (PBC)
    33 min drive

Restaurants

  • Suave Remedio
    2 min walk
  • El Macho Mezcalero
    1 min walk
  • El Tigre
    1 min walk
  • Tacos Israel
    1 min walk
  • Sakura Sushi
    1 min walk

About this property

Hotel Casa Real

Hotel near Great Pyramid of Cholula
Located close to Explanada Shopping Center, Hotel Casa Real provides a garden, a fireplace in the lobby, and a bar. Free in-room WiFi, with speed of 25+ Mbps, and a restaurant are available to all guests.
You'll also enjoy perks such as:
  • Continental breakfast (surcharge), luggage storage, and a 24-hour front desk
  • Smoke-free premises, concierge services, and a porter/bellhop
  • Multilingual staff and secured bicycle storage
Room features
All guestrooms at Hotel Casa Real offer thoughtful touches such as premium bedding and laptop-friendly workspaces, as well as amenities like free WiFi and desk chairs.
More amenities include:
  • Bathrooms with free toiletries
  • Wardrobes/closets, LED light bulbs, and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a garage

Food and drink

  • Weekday continental breakfast available 8:00 AM to 1:00 PM for a fee: MXN 190 for adults and MXN 120 for children
  • A bar/lounge
  • A restaurant
  • Hosted evening meal available daily for a fee of MXN 250

Things to do

  • Bicycle storage

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Front entrance ramp
  • Handrails in stairways (43 inches high)
  • Lever door handles
  • Smooth flooring in room
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (43 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Communal living room
  • Double-glazed windows
  • Fireplace in lobby
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Smoking not allowed

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 250 per pet, per night, plus a deposit of MXN 250 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 33 lbs per pet)
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately MXN 190 for adults and MXN 120 for children
  • Pet deposit: MXN 250 per stay
  • Pet fee: MXN 250 per pet, per night
  • Service animals are exempt from fees
  • A late check-out fee will be charged
  • Hosted evening meal: MXN 250

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 32

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hotel Casa Real Hotel
Hotel Casa Real San Andrés Cholula
Hotel Casa Real Hotel San Andrés Cholula

Frequently asked questions

Is Hotel Casa Real pet-friendly?

Yes, this property allows cats and dogs (limit 1 total) with a maximum weight of up to 33 lbs per pet. There's a deposit of MXN 250 per stay and a fee of MXN 250 per pet, per night. Service animals are exempt from fees.

What time is check-in at Hotel Casa Real ?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM. After-hours check-in is not available.

What time is check-out at Hotel Casa Real ?

Check-out is at noon. Late check-out is available for a fee.

Where is Hotel Casa Real located?

Located in Cholula, this hotel is 1 mi (1.5 km) from Great Pyramid of Cholula and 2.3 mi (3.7 km) from Explanada Shopping Center. Angelopolis Commercial Center and Metropolitan Auditorium are also within 6 mi (10 km).

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Reviews

Hotel Casa Real Reviews

9.0

Wonderful

9.2

Cleanliness

8.8

Amenities

9.2

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 117 out of 187 reviews
Rating 8 - Good. 49 out of 187 reviews
Rating 6 - Okay. 10 out of 187 reviews
Rating 4 - Poor. 4 out of 187 reviews
Rating 2 - Terrible. 7 out of 187 reviews

Reviews

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good quality for the price, nice and obliging staff members.
Stayed 7 nights in Aug 2025

8/10 Good

R A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay nearby UDLAP, shops and restaurants!
Stayed 3 nights in Oct 2024

10/10 Excellent

HECTOR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente value, nice place, very nice with pets. Nothing bad to say at all
Stayed 1 night in Jul 2024

8/10 Good

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was really nice and cozy, the room was great! But the only thing I didn't like was that the room service ended too early.
Stayed 1 night in Jul 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was a nice surprise. Clean and refreshed rooms. Ample parking and friendly staff.
Stayed 1 night in Nov 2025

10/10 Excellent

Andres

Liked: Cleanliness, amenities, property conditions & facilities
Todo excelente
Stayed 1 night in Dec 2025

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, great staff
Stayed 1 night in Jul 2025

10/10 Excellent

Irasema

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel
Stayed 4 nights in Nov 2024

8/10 Good

Edgar

Liked: Cleanliness, staff & service
All ok
Stayed 2 nights in Sep 2025

8/10 Good

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

I enjoyed this stay very much
Stayed 3 nights in Oct 2023

10/10 Excellent

FERNANDO JAVIER

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente, ampliamente recomendable
Stayed 1 night in Jun 2023

10/10 Excellent

Infusion

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing you it did not have air conditioning but the weather was good so this was not an issue.
Stayed 1 night in Jul 2024

10/10 Excellent

Manishi

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
It was excellent but no fans or air-conditioning.
Stayed 2 nights in Apr 2024

6/10 Okay

Rosalba

I was average Cleanliness
Stayed 8 nights in Aug 2024

2/10 Terrible

Ivan

Very noise, the walls are paper thin you can hear everything. The room I stayed in faced the dinning hall so it was very noisy and you could hear everyone checking in and walking in and out. They were doing renovations on top of that. I had to check out that very same day.
Stayed 1 night in Oct 2024

10/10 Excellent

Rolando

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Jul 2024

10/10 Excellent

CLAUDIA

Liked: Cleanliness, staff & service
The time that it takes register in th platform
Stayed 3 nights in Jun 2023

2/10 Terrible

Daniel

This was the worst night of my life, we got a room thay was not cleaned after the last people used it. We had to wait til the cleaned and glad we did because they were literally just making the bed instead of changinf the sheets, there is no air conditioning. The street is extremely noisy, music does not stop until 4 a.m. its like music on top of music, our room just shook and vibrated most of the night, horrible experience. Never again!
Stayed 1 night in Sep 2023

10/10 Excellent

Cinn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo estuvo muy agradable habitaciones limpias, Personal amable, excelente locacion
Stayed 1 night in Feb 2026

10/10 Excellent

Rubén Fierro

Liked: Cleanliness, amenities, property conditions & facilities
La habitación estaba limpia, buen servicio, el bufete rico y variado, buena atención, ubicación céntrica y de fácil acceso.
Stayed 4 nights in Feb 2026

10/10 Excellent

JOSE MARTIN

El concepto de hotel, la limpieza y la amabilidad del personal
Stayed 1 night in Feb 2026

10/10 Excellent

Tannya Giovanna

Liked: Cleanliness, amenities, property conditions & facilities
La habitación y la ubicación
Stayed 1 night in Jan 2026

10/10 Excellent

jacobo

Liked: Cleanliness, amenities, property conditions & facilities
todo de maravilla
Stayed 1 night in Feb 2026

10/10 Excellent

Jose Iván

Liked: Amenities, property conditions & facilities
Las instalaciones realmente agradables y muy hermosas, la estancia y la atención por parte del personal extraordinaria en verdad. Cómo puntos pondría solo reparar llave de agua fría de la ducha en la habitación 31 y mover las camas al realizar la limpieza ya que al juntar las camas para hacer una sola enorme encontramos algo de basura y falta de limpieza bajo las mismas de ahí todo extraordinario en verdad.
Stayed 1 night in Feb 2026

10/10 Excellent

José Roberto

Liked: Cleanliness, amenities, property conditions & facilities
En general la habitación es muy cómoda y sobresale el baño ya que tiene muchos espejos y se ve de muy buen gusto. El personal también fue muy amable, felicitaciones por ello.
Stayed 2 nights in Feb 2026