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Hotel Gilfer

3.0 star property
Historic charm meets modern comforts in Puebla's center, where international dining options and thoughtfully appointed spaces create a memorable stay

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Hotel Gilfer, in Puebla Historic Center, blends old-world charm with modern convenience. Enjoy international dishes at two on-site restaurants or relax with drinks at the bar. Rooms have WiFi, and the staff consistently impresses with attentive service.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
  • Business services
  • Bar

Room options

View all photos for Standard Room

Standard Room | In-room safe, desk, iron/ironing board, free WiFi

Standard Room

9.4 out of 10
Exceptional
(27 reviews)

Highlights

Air conditioning
Plasma TV
Private bathroom
Free bottled water
Cable channels
In-room safe
Daily housekeeping
Desk
  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

Map
Av 2 Oriente #11, Colonia Centro, Entre 5 de mayo y 2 Norte, Puebla, PUE, 72000

What's nearby

  • Zócalo de Puebla - 2 min walk - 0.2 km
  • Puebla Cathedral - 3 min walk - 0.3 km
  • Santo Domingo Church - 5 min walk - 0.5 km
  • Los Sapos Bazaar - 5 min walk - 0.5 km
  • Puebla Convention Center - 8 min walk - 0.8 km

Getting around

  • Puebla–Cholula Tourist Train Terminal - 8 min drive
  • Puebla Intl. Airport (PBC) - 43 min drive

Restaurants

  • ‪Starbucks - ‬1 min walk
  • ‪Antigua Taquería La Oriental - ‬1 min walk
  • ‪La Porfiriana - ‬2 min walk
  • ‪Restaurante Hotel Royalty - ‬2 min walk
  • ‪El Globo - ‬2 min walk

About this property

Hotel Gilfer

Hotel near Zócalo de Puebla
At Hotel Gilfer, you can look forward to dry cleaning/laundry services, a bar, and a business center. At the two on-site restaurants, enjoy breakfast, lunch, dinner, and international cuisine. Guests can connect to free in-room WiFi.
Other perks include:
  • Continental breakfast (surcharge), a front-desk safe, and concierge services
  • A 24-hour front desk, smoke-free premises, and tour/ticket assistance
  • 2 meeting rooms, a ballroom, and an elevator
  • Guest reviews speak highly of the helpful staff and location
Room features
All 92 rooms boast comforts such as air conditioning, in addition to thoughtful touches like free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with bathtubs
  • 32-inch plasma TVs with cable channels
  • Daily housekeeping, desks, and phones

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily continental breakfast available 8:00 AM to 11:00 AM for a fee: MXN 200 per person
  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • El Pasaje

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • Business center

Accessibility

  • Elevator

More

  • Ballroom
  • Banquet hall
  • Smoking not allowed

Room amenities

Bathroom

  • Bathtub
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch plasma TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 1:00 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately MXN 200 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Gilfer Hotel
Gilfer Puebla
Hotel Gilfer
Hotel Gilfer Puebla
Gilfer
Hotel Gilfer Hotel
Hotel Gilfer Puebla
Hotel Gilfer Hotel Puebla

Frequently asked questions

Is Hotel Gilfer pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Hotel Gilfer doesn't offer parking.

What time is check-in at Hotel Gilfer?

Check-in start time: 2:00 PM; Check-in end time: midnight.

What time is check-out at Hotel Gilfer?

Check-out is at 1:00 PM.

Where is Hotel Gilfer located?

Located in Puebla Historic Center, this hotel is within a 5-minute walk of Zócalo de Puebla, Poblano de Arte Virreinal Museum, and Street of Candies. Santa Monica Convent and Museum of Religious Art and Santo Domingo Church are also within 5 minutes. Puebla–Cholula Tourist Train Terminal is 22 minutes by foot.

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Reviews

Hotel Gilfer Reviews

8.4

Very Good

8.8

Cleanliness

9.2

Location

8.6

Staff & service

8.8

Eco-friendliness

8.0

Property conditions & facilities
Rating 10 - Excellent. 288 out of 669 reviews
Rating 8 - Good. 249 out of 669 reviews
Rating 6 - Okay. 83 out of 669 reviews
Rating 4 - Poor. 30 out of 669 reviews
Rating 2 - Terrible. 19 out of 669 reviews

Reviews

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and friendly space. Great turistic places
Stayed 3 nights in Jun 2025

10/10 Excellent

ana lilia

Liked: Cleanliness, amenities, property conditions & facilities
Excelente
Stayed 1 night in May 2025

10/10 Excellent

Ana

Liked: Cleanliness, staff & service
The hotel is in an excellent location near the zocalo.
Stayed 5 nights in Jun 2023

10/10 Excellent

gilles

Liked: Cleanliness, staff & service, property conditions & facilities
More quiet on street side.
Stayed 2 nights in Jan 2025

8/10 Good

Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a good place to do a ENARM
Stayed 2 nights in Sep 2024

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly and accommodating! Thank you!
Stayed 7 nights in Aug 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Simple & old but clean & comfortable enough for the price. Good location. Nice view of the Cathedral. Staff were friendly although language was difficult.
Stayed 3 nights in Oct 2023

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location. Not even a block away from Zocalo. The installations are great and has a restaurant downstairs. Oxxo convenient store, pharmacy and shoppings super closed by.
Stayed 3 nights in Sep 2022

4/10 Poor

Jimmy

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
It was in a good area , the cathedral is walking distance staff isn’t the friendliest , a bit of an attitude
Stayed 1 night in Feb 2024

8/10 Good

Marcus Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Ccc
Stayed 1 night in Jun 2024

8/10 Good

Rose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Puebla

Service was excellent. Clean and walking distance to Zocalo 2min. Starbucks and a Pharmacy with Dr office on the corner. Tours by Toribus available at Zocalo. Catedral and many restaurants and shopping walking distance. Calle de Los dulces. Also a street full of Talavera items, Los Sapos, Barrio del Artista Most of all you will feel safe
Cemita
Pozole
Stayed 8 nights in May 2023

6/10 Okay

Tri

The internet did not work the whole time. The mainstreet can be very noise.
Stayed 3 nights in May 2024

4/10 Poor

Edward

Disliked: Cleanliness, property conditions & facilities
Shower and sink took a long time to drain. Toilet clogged easily and spilled over. Maintenance came promptly and unclogged it, however refused to provide cleaning/disinfectant products as he said since there was no smell, it wasn't a problem. The provided shampoo did not lather. The location is downtown which is great for tourism, however the cathedral bells ring multiple times an hour not stopping throughout the night. The bells would continuous wake us up and we could hear the neighbours also waking up as the walls were very thin. Regular cleaning staff and front desk personnel were nice and friendly.

2/10 Terrible

Javier

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

WORST EXPERIENCE GILFER HOTEL

I contracted Covid the afternoon I arrived after I tested. I notified the cleaning staff not to enter to protect her. I wasn't ill but I had tested positive. I would go out to pick up my food or eat at an outdoor restaurant. The manager told me I would have to leave! I would have to go to my families home (I'm on vacation. I have no family there) or she would call the police to remove me or an ambulance to take me to the hospital. I had already gone to the hospital to confirm my self test and was seen by a physician who told me I tested positive but had no medical issues. Two days later I went to another hospital and saw a Pulmonary specialist who requested a scan of my lungs and said the same thing. I am vaccinated. I contracted Covid, however, I was not sick. She then asked me to see my medical records so she could view them. I declined. This was the WORST experience in my travels I have ever experienced. I will NEVER visit the city again. I contacted the Secretaría de Salud who advised me that it was illegal for anyone to demand to view the medical records of someone. I stayed until my departure date and have not and will not return
Stayed 7 nights in Aug 2023

10/10 Excellent

Claudia

Liked: Cleanliness
Todo perfecto
Stayed 1 night in Dec 2025

8/10 Good

Javier

Liked: Cleanliness
La habitación bien, personal amable, elevador le falta mantenimiento
Stayed 1 night in Dec 2025

10/10 Excellent

Alma

Liked: Cleanliness, amenities, property conditions & facilities
SU PERSONAL MUY AMABLES
Stayed 2 nights in Dec 2025

10/10 Excellent

Martha

Liked: Cleanliness, amenities, property conditions & facilities
La habitación estaba muy limpia y el personal de recepción fue muy amable
Stayed 1 night in Nov 2025

4/10 Poor

Karla

Liked: Cleanliness, amenities
Teníamos 3 cuartos en la misma reserva. Cuando llegamos solo nos respetaron y dieron 2 cuartos.
Stayed 1 night in Nov 2025

8/10 Good

Misael

Liked: Cleanliness, property conditions & facilities
Mi estancia fue de solo una Noche, la habitación limpia y en general me parecio bien el hotel. El servicio de estacionamiento y el personal que apoya con las cosas excelente.
Stayed 1 night in Nov 2025

10/10 Excellent

Karla

Habitaciones amplias
Stayed 1 night in Sep 2025

8/10 Good

asistencia administrativa

Liked: Cleanliness, staff & service, property conditions & facilities
exclente ubicacion y atencion
Stayed 2 nights in Oct 2025

8/10 Good

Maye Yamira del Carmen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó mucho, todo el personal muy amable. Solo q se escuchan los ruidos d los alrededores, pero nada que no sea tolerable
Stayed 2 nights in Sep 2025

10/10 Excellent

Amira

Liked: Cleanliness, staff & service, property conditions & facilities
Un lugar muy recomendable para regresar muchas veces, excelente atención y servicio
Stayed 1 night in Sep 2025

10/10 Excellent

Eduardo

Liked: Staff & service, property conditions & facilities
Es Limpia, acogedora. Me gusta, está bien ubicada y es accesible.
Stayed 2 nights in Sep 2025