Skip to Main Content.
List your propertySupportTrips
Unlock instant savings with Member Prices
Sign in
Feedback

Serena Hotel & Spa

2.0 star property
Family-friendly fun on the beach, with outdoor pool

Choose dates to view prices

Take advantage of free breakfast, a coffee shop/cafe, and a playground at Serena Hotel & Spa. Take some time to relax at the onsite spa. Guests can also expect to find a hair salon, dry cleaning/laundry services and a bar.

Reviews

10 out of 10
Exceptional

Popular amenities

  • Gym
  • Hot Tub
  • Room service
  • Bar
  • On private beach
  • Spa

About the neighborhood

Located in Puerto Aventuras, Serena Hotel & Spa is on a private beach. The area's natural beauty can be seen at Half Moon Bay and Akumal Beach, while Xcaret Eco Theme Park and Xplor Theme Park are popular area attractions. Traveling with kids? Consider Xenses Park and Akumal Ecological Center. Break out the clubs and hit the links with a golf course nearby, or seek out an adventure with hiking/biking trails.
Visit our Puerto Aventuras travel guideOpens in a new window
Map
BAHIA KANTENAH, MZA.26 LT.8 Y 11, SECC.FUENTES,, Puerto Aventuras, Quintana Roo, 77750

What's nearby

  • Dolphin Discovery - 14 min walk - 1.2 km
  • Puerto Aventuras Marina - 17 min walk - 1.5 km
  • Oasis Beach - 17 min walk - 1.5 km
  • Puerto Aventuras Golf Club - 3 min drive - 1.4 km
  • Blu Riviera Maya - 3 min drive - 2.5 km

Getting around

  • Tulum Intl. Airport (TQO) - 84 min drive

Restaurants

  • ‪Ayami - ‬10 min walk
  • ‪Bloved Restaurant & Lounge - ‬8 min walk
  • ‪The Market - ‬10 min drive
  • ‪Las Brisas - ‬8 min walk
  • ‪Wai - ‬8 min drive

About this property

Serena Hotel & Spa

Family-friendly hotel
You can look forward to free breakfast, a coffee shop/cafe, and a playground at Serena Hotel & Spa. Take some time to relax at the onsite spa. A hair salon, dry cleaning/laundry services, and a bar are available to all guests.
You'll also enjoy perks such as:
  • An outdoor pool and a children's pool
  • Limo/town car service, express check-out, and express check-in
  • A 24-hour front desk, multilingual staff, and wedding services
  • Barbecue grills, a porter/bellhop, and a front-desk safe
Room features
All guestrooms at Serena Hotel & Spa boast comforts such as air conditioning.
Other conveniences in all rooms include:
  • Balconies, cable channels, and daily housekeeping

Similar properties

Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers

Residence Inn by Marriott Playa del Carmen

  • Pool
  • Breakfast included
  • Free airport shuttle
  • Pet friendly
9.2 out of 10, Wonderful, 1,018 reviews
The price is AED 228
AED 297 total
includes taxes & fees
6 Oct - 7 Oct
Residence Inn by Marriott Playa del Carmen

Property amenities

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Free breakfast available
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Children's pool
  • Full-service spa
  • Health club
  • Hot tub
  • Outdoor pool
  • Playground
  • Sauna

Family friendly

  • Children's pool
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Playground

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Outdoors

  • Barbecue grill
  • On a private beach

Full-service spa

  • In-room massages
  • Spa treatment rooms

More

  • 2 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Crib

Bathroom

  • Hair dryer

Entertainment

  • Cable/satellite channels

Food and drink

  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board on request

Policies

Check-in

Check-in time starts at 3 PM
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Cribs are available on request at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Property is also known as

Serena Hotel Puerto Aventuras
Serena Puerto Aventuras
Serena Hotel & Spa Hotel
Serena Hotel & Spa Puerto Aventuras
Serena Hotel & Spa Hotel Puerto Aventuras

Frequently asked questions

Does Serena Hotel & Spa have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Serena Hotel & Spa pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Serena Hotel & Spa?

Check-in begins at 3 PM.

What time is check-out at Serena Hotel & Spa?

Check-out is at noon.

Does Serena Hotel & Spa provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Serena Hotel & Spa located?

Nestled on the beach, this Puerto Aventuras hotel is within 1 mi (2 km) of Kantenah Lagoon, Oasis Beach, and Puerto Aventuras Marina. Puerto Aventuras Golf Club and Fatima Bay are also within 1 mi (2 km).

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Serena Hotel & Spa Reviews

10

Exceptional

10

Cleanliness

10

Staff & service

10

Property conditions & facilities
Rating 10 - Excellent. 1 out of 1 reviews
Rating 8 - Good. 0 out of 1 reviews
Rating 6 - Okay. 0 out of 1 reviews
Rating 4 - Poor. 0 out of 1 reviews
Rating 2 - Terrible. 0 out of 1 reviews

Reviews

10/10 Excellent

Julie, St. Paul, MN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic personal service

We were not sure what to expect, Expedia only had one picture of the hotel and a limited description. We were plesantly surprised when saw the hotel and our room and it just kept getting better. Service went above and beyond, from the cleaning staff to the wait staff to the spa attendants to the owner himself, all were fantastic. They even dealt with a hurricane and made sure we had everything we needed.