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"Room cleanliness"

"Property was great and staff were friendly and helpful"

"Family of four. Kids really enjoyed the resort. Food was great and so was the service. Hotel is very well maintained. Given its size I would imagine peak times there are line ups. Everything was really great. Only negative I had was the constant selling of amenities. Would definitely go back."

"Todo muy bien nomas las habitaciones se humedecen mucho y se moja el piso pero lo demas muy bien:"

"Unfortunately, my family has been enjoyed by many of new experiences in CANCÚN Very joyful this moment.SO NICE"

"This is the best resort I ever been to, the food was amazing, the staff was so nice helpful and friendly.100% recommended. It’s so beautiful, love love love this resort ❤️"

"The pool really beautyful and friendly staff save place to be and enjoy a vacation"

"Great place to stay!! More food and drinks than you can handle!"

"I enjoyed my stay at the Occidental Costa Cancun despite a few problems which the staff attemped to address. Initially, I was allocated a room oppisite the pool and large speakers and I knew on arrival that this would not suit me as I prefer a quiet room away from loud music. With a little discussion, I was allocated another seaview room by a very nice suoervisor in a quiet part of the hotel. The location was perfect, the seaview was lovely but as I enteted the room, I noticed a smell of drains! particularly at the entrance. Staff sent someone to sort the problem out. They checked the shower drain, but the smell persisted up to my last day, today. I was a bit disappointed as this trip was a special treat to myself for a special birthday and I wanted everything to be perfect. Unfortunately it was not. Please sort out this problem in rolm 558 for the benefit of other guests and the hotels reputation. There were some good points however, the staff were always very helpful and polite , and the food was generally very tasty, with a good variety and the drinks are of good quality. The beach is small but sufficient, and there was generally a nice atmosphere in the hotel. There were also a range of activities on each day, snd evening shows which were ok."