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"Staff are very friendly and helpful"

"We have visited this Westin in PV many times. They have made many changes recently and are clearly upgrading for impending all inclusive status. The upgrades were very needed. The check in desk staff seemed much more mature and professional. The resort staff were congenital and friendly as always. We were there during the cartel disturbance and the staff was fantastic. Roberto, Juan and Ernesto at the beach side restaurant were amazing. The whole hotel came to eat there during lockdown and they just kept hustling to keep up. Even did that the next day after they stayed the night at the hotel as they were locked down also. The hotel closed their exercise/spa facility and put some exercise equipment in what must have been the children’s play area. That was disappointing. Dirty, un maintained equipment and facility. Hopefully this is one of the upgrades they are working on. I would stay at the Westin in PV again after the recent disruption concludes and hopefully they will complete some much needed maintenance and upgrades to improve the experience. Shout out to the staff during the cartel violence!! They were amazing, away from their families and working to keep the hotel guests accommodated. "

"Staff was great"

"We spent 6 wonderful days at Barceló and were so sad to leave. We will definitely be back. The staff was incredibly kind and welcoming. We especially appreciated the waiter Moises for his great service, and the entire entertainment team with Anahi (we loved the guacamole making class) and Fernando, who brought great energy with his dancing and poolside fun. Our biggest standout was Carlos at the Kids Club, with his infinite energy! He and his team made our kids comfortable and excited every day. We did not expect to use the kids club, but our kids loved it so much they kept asking to go back. Our 5 year old enjoyed crafts, painting, musical chairs, and face painting. Both kids loved piñata making, the Mario Kart tournament, and evening activities like the Mexican party with candy. The beach was beautiful, and one day we even saw a humpback whale breach five times in the bay. We went whale watching with the Jack Sparrow tour company at the hotel and the crew was fantastic. It was also fun recognizing the exterior, hallways, and pool from Apple TV’s Acapulco. Our favorite day was Mexican Day. The buffet was excellent with fresh fruit, juices, and Mexican food, and the show was great. Weekends felt bigger than weekdays. A few minor downsides: limited non alcoholic drinks, basic coffee options, language barriers at specialty restaurants, an extremely cold room with no HVAC fix, no do-not-disturb signs, very thick pillows, and slow disappointing food at the Kyoto restaurant."

"Great hotel, clean and great staff"

"Staff was excellent for the 3rd year in a row for us. Great place with great facilities but the staff is what does it for us! Pool side service and the kids club instructors were awesome! Thanks to all the staff but special thanks to Sergio for amazing pool side service and Jennifer at Kids Club for her kindness and patience with all the activities she did with our son and the other kids!"

"Great all-inclusive resort in PV. Incredible food with multiple places to eat. Best of all is the private beach that is safe and clean (although watch out for the under-toe)! Perfect for couples or families… or even honeymooners. "

"Staff excellent. Super clean. Food excellent"

"Clean rooms, sunset view from the the rooms on higher floor, great breakfast."