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"Travelers should be aware that drivers may not know how to get to the property as streets in the area are mostly pedestrian only. However, it is possible for vehicles to directly access the hotel on one street only. "

"The hotel is conveniently located within walking distance of the main square. The family owners of this property are so friendly and accommodating. Breakfast is made to order not the typical stale buffet. We were stuck in the city all day and they allowed us to sit in the lobby and wait. We shared a pizza with the owner and wonderful conversation. The amazing staff more than makes up for the lack of amenities. "

"Staff very friendly and helpful, location great, room warm and very comfortable beds. Only drawback was tepid water in shower"

"Staff at the front desk were super! great!!"

"Great place to stay "

"Our stay at the Sonesta Hotel was nothing short of exceptional. From the moment we arrived, the warmth of the staff made us feel genuinely welcome. They may need to be reminded of any ask twice, but they are really good people. The location is breathtaking. Waking up to panoramic views of Lake Titicaca from our room was an experience I’ll never forget. The room itself was spotless, beautifully appointed, and cozy. And there were alpacas and guinea pigs at the courtyard. We also enjoyed dinner at the hotel restaurant, which offered a mix of local and Italian cuisine. The hotel’s grounds are immaculate, with peaceful gazebos and a firepit to enjoy the sunset. You can also arrange tours to Uros and Taquile Islands by boat - right from the hotel beach. Oh, they have oxygen in the hotel, too! Stunning, thoughtful and relaxing."

"Great hotel. They’re really trying to please. "

"Wonderful staff, spacious clean roof, amazing location!"

"Excellent hotel in Puno center!"